Gate One
Senior Consultant, Customer Strategy & Marketing Transformation, London
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Senior Consultant - Customer Strategy & Marketing Transformation
Senior Consultants play a pivotal role at Gate One: shaping and driving workstreams, building trusted client relationships, and applying strong consulting craft to deliver high-quality transformation outcomes. In our Customer Strategy & Marketing Transformation team, you will help clients improve growth, customer experience and marketing effectiveness through a combination of strategic thinking, analytical rigour and practical delivery.
You will take intellectual ownership of discrete areas of complex transformation programmes, working collaboratively with clients and colleagues to deliver clarity, pace and meaningful results. This role is ideal for someone who thrives in a fast-paced consulting environment and wants to broaden their exposure across customer strategy, customer experience, marketing transformation and wider business transformation engagements.
You will also have opportunities to contribute to business development, shape propositions, grow sector or capability communities, and support the cultural life of the firm.
Responsibilities
Specifically, you will:
- Lead and Contribute to High-Value Delivery
- Lead discrete workstreams within broader programmes, shaping analysis, designing solutions and producing high-quality deliverables.
- Support clients in defining and delivering customer strategy, customer experience and marketing transformation initiatives.
- Apply structured problem-solving and consulting rigour to help clients address growth, customer and transformation challenges.
- Build trusted client relationships, contributing insight, structure and pragmatism to help clients navigate complexity.
- Work autonomously while collaborating effectively with internal and client teams.
- Help shape practical, high-impact solutions that connect customer, marketing and broader business transformation priorities.
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Support Business Development and Account Growth
- Contribute to business development through early relationship-building, supporting business development meetings, shaping propositions and developing credentials.
- Play an active role in bids and proposals, supporting senior colleagues in converting opportunities.
- Contribute insights and expertise to the development of Customer Strategy & Marketing Transformation opportunities.
- Support the creation of thought leadership and client-facing content that strengthens Gate One's market presence.
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Help Build Gate One
- Contribute to capability and sector communities, internal initiatives, thought leadership and knowledge sharing.
- Support and mentor junior team members, contributing to a culture of high performance and development.
- Contribute to the continued development of Gate One's Customer Strategy & Marketing Transformation capability.
- Role-model Gate One's values – empathy, candour, humility, grit, entrepreneurship and aspiration – in all interactions.
About You
You must have around 4–6 years' experience gained within a management consulting firm. This is a mandatory requirement for the role. At this time we are not able to consider candidates whose experience sits solely within industry roles.
We are particularly interested in individuals who have experience delivering customer strategy, customer experience, marketing transformation, growth and commercial transformation engagements. Experience working across multiple sectors and client environments is highly valued.
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You will also bring:
- Experience leading workstreams with autonomy - shaping content, structuring analysis, managing stakeholders and co-creating solutions.
- Experience supporting customer strategy, customer experience, marketing transformation, digital transformation, growth or operating model initiatives.
- Experience working with senior client stakeholders to shape and deliver customer-focused transformation.
- Experience coaching or overseeing junior colleagues or client team members.
- Strong communication skills, emotional intelligence and the ability to build rapport quickly.
- Curiosity, versatility and a proactive approach to learning and contributing to firm-wide initiatives.
- Interest in contributing to business development, whether through supporting business development conversations, developing propositions or contributing to bids.
- A passion for helping organisations create stronger customer outcomes, accelerate growth and improve commercial performance.
Gate One is committed to an inclusive hiring process. All applications will be given fair consideration regardless of race, ethnicity, religion, gender, sexual orientation, nationality, disability, age, faith, or social background. We welcome individuals from all educational backgrounds to apply.
Our goal is to foster a diverse and inclusive workplace that values the unique perspectives and contributions of each team member. If you require any support or have any questions, please don't hesitate to reach out to one of our Talent team.
Candidates must hold the legal Right to Work in the UK and meet the level of experience outlined above to be considered for this role.
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