WSP
Senior Consultant - Human Factors
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What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.
“Ricardo is now a member of WSP. As we complete our integration, you may see references to both WSP and Ricardo during the application and interview process.”
The role
We are seeking an experienced Senior Human Factors Consultant to join our team. In this role, you will manage multiple projects, support junior colleagues, and ensure high-quality delivery. You will lead work from bids through to completion, working closely with clients to understand objectives, build strong relationships, and manage resources, costs, and work packages.
You will deliver projects assessing human performance risks and developing human-centred design solutions. Working with clients such as Network Rail, Hitachi, RSSB, and Transport for London, you will support major programmes across infrastructure, rolling stock, control rooms, accessibility, and digital railway technologies. Your expertise in Human Factors Integration and risk-based analysis will guide multidisciplinary teams to ensure safety, efficiency, and accessibility.
Ricardo offers a rewarding environment where you can contribute to projects that enhance safety, performance, and sustainability across the rail industry.
Examples of our current projects include:
- RSSB research projects such as the Development of a Control Communications maturity framework to enable railway operators to assess communications effectiveness within and beyond Control Centres.
- Supporting the Office of Rail and Road (ORR) in reviewing accessibility and inclusive cases across the GB rail network.
- Human Factors Integration and progressive assurance activities on major infrastructure and rolling stock programmes.
- Supporting the design and assurance of modern control rooms and traffic management systems for automated railway operations – HS2, Metro Manila.
- Accessibility and PRM compliance assessments for stations, depots and rolling stock.
- ETCS and digital railway programmes, supporting safe introduction of new technologies.
Key responsibilities
- Human Factors Integration planning.
- Management of progressive assurance activities and evidence.
- Management of Human Factors issues/risks and derived design requirements.
- Identification and application of appropriate industry standards and good practice guidance.
- Scoping and delivery of appropriate Human Factors activities and methodologies, including task analysis, human error assessment, workload assessment, workstation and interface design, alerts and alarms management.
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Key competencies and experience
Required
- A relevant undergraduate or master’s degree in a subject related to Human Factors/Ergonomics, Psychology, Systems Engineering, or similar.
- Chartered member status with the CIEHF, or evidence of equivalent experience and competencies to achieve this in the short term.
- A genuine interest in how we optimise human performance; including evidence of modules of study covering topics such as ergonomics, human-system interface design, human performance, psychology, or similar.
- At least five years’ experience as a Human Factors adviser to organisations operating in complex, high reliability environments; including at least two years demonstrated experience within the rail environment.
- Strong verbal and written communication, consultation, and facilitation skills and the ability to deal effectively with people at all levels.
- A proactive, organised approach and a commitment to producing high quality work with a high level of attention to detail.
Desirable
Some of the following would be desirable, but not essential.
- Hierarchical Task Analysis (HTA) and other task analysis techniques.
- Human Error Identification and Risk Assessment (e.g. SHERPA, HEART or equivalent structured approaches)
- Workload analysis (e.g. qualitative and quantitative workload assessment techniques)
- Anthropometric assessment and accommodation analysis.
- Digital human modelling.
- Sight-line and visibility assessment.
- Human-machine interface (HMI) evaluation and design review.
- Usability evaluation and user trials.
- Experience in accessibility and PRM-TSI or NTSN compliance.
- Experience in safety assurance, safety case development and CSM processes.
- Experience in control rooms, traffic management systems, automation or high-reliability operational environments.
Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.
Imagine a better future for you and a better future for us all.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
With us, you can. Apply today.
We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
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WHAT’S IN IT FOR YOU?
Work-life balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Belonging
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex your time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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