East Sussex County Council
Senior Consultant Local Support
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Senior Consultant Local Support
Job Opportunity
Do you want to lead high quality ICT support, resolve complex issues, and improve services while working directly with customers to ensure reliable technology for essential education services? If so, apply now!
About the Role
As a Senior Consultant managing the Local Support Team, you will play a key role in delivering reliable, high quality ICT services to schools and partner organisations. Working at the heart of customer environments, you will combine hands on technical expertise with leadership and problem solving to resolve complex issues, support service improvement and ensure technology works when it matters most.
This is a varied and rewarding role where no two days are the same. You will lead the response to challenging incidents, shape how services are delivered, and help develop a skilled team, all while making a direct impact on services that support communities across East Sussex.
Responsibilities
The role is responsible for leading the delivery of on site ICT support services, ensuring systems remain available, reliable and aligned to customer needs. It involves managing priorities, overseeing day to day service performance and handling complex technical issues that require specialist knowledge. The post holder also contributes to improving processes and services, supports projects, and works closely with stakeholders to ensure technology effectively enables service delivery.
Requirements
We are looking for candidates who has:
- Proven ability to deliver and lead high quality ICT support in a complex environment
- Technical expertise with the ability to resolve complex issues and act as an escalation point
- Effective leadership and organisational skills, including planning workloads and supporting team performance
- Communication and stakeholder management skills, with a clear focus on customer service and continuous improvement
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Application Process
Please download the Job Description and Person Specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/yta5/ntq5/~edisp/ucmfa09549898.docx] for more information.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at County Hall, Lewes, East Sussex. Interviews will be taking place on Wednesday 22 July and Thursday 23 July. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
Benefits
This role offers the opportunity to combine hands on technical expertise with leadership in a highly visible, customer facing environment, directly supporting services that make a difference to local communities. It stands out for its variety, working across multiple sites and technologies, and for the level of influence it has on service quality, improvement and team development, giving the post holder real ownership of both day to day delivery and longer term change.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
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Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
Contact
For an informal discussion about this opportunity contact Jon Osborn, Schools ICT Manager, jon.osborn@eastsussex.gov.uk to request a MS teams call or phone call.
"I’ve worked with the council for over 10 years, and I stay here because I find it really rewarding. I know that I’m making a difference." - Joe, Information Analyst.
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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