Medicines and Healthcare products Regulatory Agency
Senior Content Designer - £57,028-£64,672 p.a. + benefits
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Senior Content Designer - £57,028-£64,672 p.a. + benefits
Senior Content Designer
Location: Leeds (7/8 Wellington Place, LS1 4AP) Hours: 37 hours per week (flexible, hybrid model with minimum 8 days on-site per month) Salary: £57,028 + employer pension contribution of £16,521
About the Role
The Medicines and Healthcare products Regulatory Agency (MHRA) is seeking an experienced Senior Content Designer to join its Digital and Service Design Function within the Digital and Technology group.
The Organisation
The MHRA enhances and improves public health by regulating medicines and medical devices. The Digital and Technology Group (DTG) deliver science-driven IT solutions, optimise data usage, and transform legacy systems—playing a pivotal role in the UK’s response to crises, such as accelerating COVID-19 vaccine approvals in 2020.
The User-Centred Design team merges user research, service design, interaction design, and content design to build accessible, inclusive, and user-needs-driven digital services.
Key Responsibilities
As a Senior Content Designer, you will:
- Lead content strategy for complex programmes/projects, ensuring alignment with MHRA’s regulatory obligations, strategic priorities, and user needs through research, analytics, and data.
- Evaluate and refine content across end-to-end service journeys while ensuring .Page- and component-level accuracy.
- Sign off on content quality in compliance with organisational and regulatory standards, mitigating risks (e.g., legal, compliance, reputational, and user-safety).
- Collaborate in multidisciplinary teams to deliver clear, evidence-based, and impactful content solutions that drive measurable benefits and support service goals.
Requirements & Qualifications
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Essential Criteria:
- Proven experience in user-centred content design, creating accessible, inclusive, and usable content compliant with the UK Government Service Standard.
- expertise in content strategy, information architecture, or content modelling for complex services, leveraging research, analytics, and performance data.
- Ability to work in cross-functional teams, influencing stakeholders to adopt user-centred, accessible, and data-driven design practices.
- Experience in content leadership, including mentoring, coaching, or quality assurance—preferably within a regulated or public-sector environment.
- A degree in content design (or equivalent professional experience) and strong UX/UI/customer-focused design fundamentals.
- Proficiency in agile methodologies and Government Digital Service (GDS) frameworks.
Preferred Skills:
- Familiarity with regulatory content design (e.g., healthcare/medicines).
- Experience with content management systems (e.g., CMS, Drupal, Sitecore) and analytical tools (e.g., GA4, Power BI).
Selection Process
Method of Assessment:
| Criteria | Application (A) | Test (T) | Interview (I) | Presentation (P) |
|---|---|---|---|---|
| UX/CD standards | ✅ | ✅ | ||
| Strategy & analytics | ✅ | ✅ | ✅ | |
| Multidisciplinary work | ✅ | ✅ | ||
| Leadership/mentoring | ✅ |
Interview Panels will assess: ✔ Quality Service Management (I) ✔ Strategic Thinking (I, P) ✔ Communicating & Influencing (I, P)
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Benefits
- Competitive pension: £16,521 employer contribution to the Civil Service Defined Benefit scheme.
- Flexible work: Hybrid model with 25+ days annual leave (increasing to 30 days), 1 day Privilege Leave, and 8 bank holidays.
- Development: Personalised learning and growth opportunities.
- Wellbeing: Support schemes, interest-free biological/bike loans, Employee Assistance Programme.
- Professional Accreditation: opportunity to drive internal content standards.
Diversity & Inclusion
The Civil Service is committed to fairness, accessibility, and competency. We support:
- The Disability Confident Scheme for eligible candidates.
- A Redeployment Interview Scheme for colleagues impacted by restructures.
- Continuous initiatives under the Civil Service People Plan and Diversity Strategy.
Eligibility & Security
- Criminal record check required for appointment.
- Baseline Personnel Security Standard (BPSS) clearance for government access (details [here](opens in new window)).
- Nationality requirements: UK/EU citizens, Commonwealth residents with UK work rights, or family members under the European Union Settled Status (EUSS) scheme.
Contact & Next Steps
For Applications: Banu.Clark@mhra.gov.uk General Inquiries: Careers@mhra.gov.uk
⚠️ Important Note: Job descriptions may not open in all browsers—use Chrome or Microsoft Edge. For technical support: careers@mhra.gov.uk.
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