Hyperoptic
Senior Contract & Commercial Manager (4243)
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Senior Contract and Commercial Manager
Office location with hybrid working: Hammersmith, London (3 days in-office)
About the Role and the Team
Reporting into the Head of Contract Management, this is a senior commercial role responsible for managing Hyperoptic’s strategic supplier relationships, with a primary focus on Openreach and regulated network products—including EAD (Engaged Availability Documents), PIA (Product Information Access) and FTTP (Fibre-to-the-Premises).
Operating within the contract management function, the role leads the commercial management of key agreements across their lifecycle, ensuring value is delivered, risks are controlled, and contracts remain aligned to business requirements.
The role sits at the intersection of commercial, network, product, and finance, providing subject matter expertise and driving strong contract management disciplines across supplier performance, financial control, and governance. Responsible for delivering measurable commercial outcomes, supporting strategic initiatives, and managing a small team.
What You’ll Be Doing
- Lead the day-to-day commercial relationship with Openreach across relevant products
- Act as the primary commercial interface into Openreach, supporting senior stakeholders as needed
- Implement supplier strategies aligned to build plans and product direction
- Support the development of Openreach leveraging strategies to enable business growth
- Manage the lifecycle of Openreach and key network supplier contracts
- Drive best practice contract management
- Lead renegotiations, renewals, and commercial interventions within delegated authority levels
- Provide expertise on supplier commercial and contract matters
- Build strong cross-functional relationships across commercial, network, finance, and legal teams
- Identify and mitigate commercial and regulatory risks proactively
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What We’re Looking For
- A degree in business, IT, or science (preferably with a Contract Management qualification like IACCM)
- Proven experience in a similar Commercial Role, with a focus on deliverables and contract negotiation
- Strong negotiation skills
- Telecoms industry experience, ideally with Openreach or regulated network products
- Proficient in business intelligence tools, databases, and finance systems (super-user level)
- Exceptional interpersonal skills and ability to build and manage cross-functional relationships
- Clear and effective communication skills
- Strong people management and leadership skills
- Analytical and adaptable mindset
Why Work for Us?
Our Momentum & Recognitions
We’re proud to have been recognized as:
- Which? Great Value Broadband Provider (March 2026)
- Broadband Provider of the Year (2023, Uswitch Telecoms Awards, voted by 20,000 customers)
- Fair TermsGold Award recipient
- Great Place to Work Certified (2022–23)
- Named among the UK’s Best Workplaces for Wellbeing (2022)
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Our Culture Principles
Whatever we’re doing—whether **liaising with stakeholders, delivering our network, or supporting customers)—“Going Beyond Expected” defines every action. Our culture is shaped by three principles:
- We work smarter, together
- We stay focused
- We strive for excellence
Benefits
- Competitive salary
- Up to two weeks global remote work per year for eligible employees
- 25 days’ paid holiday (increasing annually to a maximum of 35 days)
- Additional leave for special occasions (birthdays, moving home, weddings/civil partnerships, volunteering)
- Private medical insurance via AXA
- Life assurance covering four times your base salary
- Partner with The King’s Trust
- Pension scheme with company matching up to 4% of your contribution
- Discounts at hundreds of brands through retail partner offers
- Free Hyperoptic broadband (if you live in a Hyperoptic area)
- Enhanced pay for new parents
Diversity & Inclusion
We’re committed to equal opportunity for all applicants and employees. Inclusion is core to our culture and values, and we actively encourage applications from candidates of all backgrounds.
Next Steps
- You apply
- We carefully review your application
- We’ll get back to you (including if it’s not the right opportunity for now).
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