DXC Technology
Senior Contracts Manager
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Senior Contracts Manager
Help Shape Complex, Business-Critical Customer Relationships
At DXC Technology, we deliver mission-critical technology services to some of the UK’s most important organisations.
About the Role
We’re looking for an experienced Senior Contracts Manager to join our commercial team on a 2-year fixed-term contract. This role has been created to support a significant long-term customer programme and offers the opportunity to work on complex, high-value contracts within a mature and highly regarded commercial team.
This is a highly visible, fully remote role, requiring skilled leadership to support complex customer engagements across IT services, infrastructure, cloud, applications, and transformation programmes.
You’ll work alongside senior commercial leaders, customer success teams, project managers, and technical specialists to ensure contractual commitments are understood, managed, and delivered successfully.
We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates. We are committed to creating an accessible recruitment process and offering reasonable adjustments throughout the hiring journey.
Security Requirement: Due to operational constraints, we can only consider sole British nationals.
The Opportunity
This role sits at the heart of contract governance, commercial management, and customer engagement, where expert judgment drives strategic success.
You’ll be responsible for:
- Interpreting and managing complex contractual obligations
- Supporting commercial negotiations and contract change activities
- Navigating contractual risks and opportunities
- Acting as a trusted advisor to delivery teams and business leaders, aligning commercial decisions with customer outcomes and DXC’s long-term objectives.
Your work will focus on solving complex commercial challenges, influencing stakeholders, and delivering clarity in negotiations where contractual interpretation is critical.
Key Responsibilities
Managing Complex Customer Contracts
- Provide expert contract management support across:
- IT services, systems integration, application services, consulting, and infrastructure engagements.
- Interpret contract terms, identify obligations, and advise business stakeholders on practical compliance.
- Oversee contractual change processes, ensuring changes are commercially sound and aligned with customer agreements.
- Support contract governance activities, project reviews, and customer engagements that require contractual expertise.
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Commercial Risk & Negotiation
- Lead or support complex commercial/contractual negotiations with customers and suppliers.
- Conduct risk assessments, mitigate exposures, and safeguard business interests while maintaining positive customer relationships.
- Review proposals, projects, and contractual commitments to identify exposures, opportunities, and dependencies.
- Develop structured approaches to resolve commercial challenges, balancing risk, customer expectations, and business objectives.
Supporting Strategic Delivery Programmes
- Collaborate with:
- Customer Success Managers
- Technical Account Managers
- Project Managers and delivery teams to ensure contractual compliance throughout the contract lifecycle.
- Support large-scale programmes involving cloud services, infrastructure, application services, and transformation initiatives.
- Provide advice on:
- Project dependencies
- Milestone-based delivery models
- Contract changes and commercial impacts
- Align contractual obligations with operational delivery.
Managing Suppliers & Third Parties
- Lead subcontractor and strategic partner negotiations to ensure:
- Contractual flow-down obligations are appropriately managed.
- Supplier agreements align with customer commitments, commercial models, intellectual property requirements, and risk allocation.
- Risks and rewards are prosperity-based within the wider delivery ecosystem.
Requirements
Essential Experience
- Significant experience in managing complex commercial contracts within:
- IT services, systems integration, infrastructure, cloud, consulting, or managed services.
- Proven expertise in:
- Leading contract negotiations, change management, and commercial discussions (with customers and suppliers).
- Directing large customer accounts and strategic delivery programmes.
- Strong understanding of:
- UK contract management principles, governance processes, and commercial risk.
- How to interpret complex contractual language and translate it into actionable business guidance.
- Fixed-price, milestone-driven, and service-based commercial models.
- Commercial acumen with sound judgment to balance:
- Customer requirements, commercial considerations, and business objectives.
- Exceptional:
- Stakeholder management and communication skills.
- Adaptability to work independently and effectively within a remote environment.
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Highly Desirable
- Experience within the UK Public Sector, including:
- Familiarity with Crown Commercial Service (CCS) frameworks and government-contracting models.
- Direct involvement in UK Defence contract programmes.
- Knowledge of:
- Cloud services, application services, and digital transformation.
- Experience managing commercial relationships with subcontractors and suppliers.
Why Join DXC?
This role presents an opportunity to thrive as part of a highly experienced commercial team, supporting some of the most complex and strategically important customer engagements within DXC.
You’ll work closely with:
- Senior stakeholders in commercial, delivery, technical, and customer-facing teams
- Influence the success of major programmes
- Shape long-term customer relationships—all while contributing to a future-proofed technology landscape.
As a fully remote-first position, you’ll enjoy:
- Flexibility to work from home while remaining deeply connected to a supportive team.
- Our competitive salary, benefits package, and emphasis on:
- Professional development
- Pension and private medical cover
- Wellbeing initiatives tailored to individuals and life circumstances.
At DXC Technology, we believe that strong connections drive success. Our environments:
- Prioritize in-person collaboration (optionally; not mandatory) while offering flexibility to accommodate different work styles.
- Foster an inclusive community where all voices are valued and need-driven needs are supported.
Final Note: At DXC, integrity is non-negotiable. Recruitment fraud targeting candidates has increased. We want to ensure: DXC never makes offers via social media, requests money, or asks you to purchase IT goods during recruitment. For distinguishing genuine opportunities, visit DXC website.
We look forward to hearing from experienced candidates who thrive at the intersection of contracts, commercial strategy, and customer success—today’s critical stakeholders in digital transformation.
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