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Senior Conversational Designer
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Senior AI Conversational Designer – Barclays
hackajob is collaborating with Barclays to connect them with exceptional professionals for this Senior AI Conversational Designer role.
About the Role
Join Barclays as a Senior AI Conversational Designer and lead the evolution of our digital customer experience! This customer-obsessed, visionary leader will spearhead our Conversational Assistant and AI function within the Digital Customer Experience team, driving innovation, leveraging advanced technologies, and redefining digital customer engagements.
Key responsibilities include:
- Delivering Conversational Banking services, such as chat, conversational self-service, and fallout prevention.
- Shaping the model team structure for managing AI/ML, advanced data analysis, and associated technologies.
- Leading the evolution of Barclays’ digital ecosystem through transformative AI-driven solutions.
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Requirements
Essential Experience & Skills
- Extensive expertise in conversation design, with a proven track record of crafting engaging, user-centric interactions.
- Exceptional cross-functional communication and influence skills, enabling collaboration across teams while ensuring strategic alignment.
- Proven leadership abilities, with the capacity to inspire and guide teams toward shared goals.
Highly Valued Additional Competencies
- Advanced knowledge of NLP, with practical experience applying it to real-world conversational AI solutions.
- Data-driven decision-making, leveraging insights to inform design and strategic direction.
- Vision for conversational AI products, including experience with search integration and virtual assistant capabilities.
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Assessment Criteria
Candidates may be evaluated on the following competencies to ensure fit for the role:
- Risk & Controls
- Change & Transformation
- Business Acumen
- Strategic Thinking
- Digital & Technology Proficiency
- Job-Specific Technical Skills
Location Flexibility
The ideal candidate can be based in:
- Knutsford (Radbroke Hall)
- London (Luke Street)
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