DHL Express
Senior Courier
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract: Permanent
Location: Newcastle Service Centre - NE11 0JY
Shift: Monday – Friday, Varied Shift Pattern
Salary: £39,101.40
Lead, Support and Deliver – Join Our Operations Team
We’re excited to offer an opportunity for a motivated and experienced individual to join as a Senior Courier.
This role is ideal for someone with strong operational experience and a passion for delivering outstanding service, whether you’re already part of DHL or looking to take the next step externally into a leadership role within a global logistics leader.
As a Senior Courier, you’ll take on a key frontline leadership position, supporting and coordinating a team of couriers while ensuring deliveries and collections are completed safely, efficiently and in line with DHL service standards. You'll also remain close to the operation, providing hands-on support when needed.
What You’ll Be Doing
Leading & Developing the Courier Team
- Manage a designated team of couriers, ensuring daily tasks are completed effectively
- Hold regular 1:1s, performance conversations and development reviews
- Coach and motivate team members to achieve productivity and service KPIs
- Address performance issues through coaching and structured processes
- Deliver clear daily briefs and debriefs to keep the team aligned and engaged
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Driving Service & Operational Performance
- Ensure all deliveries and collections meet DHL network and customer standards
- Monitor KPIs such as delivery success and productivity, taking action where required
- Maintain high levels of customer satisfaction through professional service
- Act as a key point of contact for operational issues and queries
- Provide route cover where required to maintain service continuity
Supporting Operational Efficiency & Flexibility
- Adapt to different routes and operational demands as needed
- Ensure compliance with driving hours, safety and operational regulations
- Maintain high standards of safety, security and compliance
- Support wider Service Centre activities and cover management when required
- Balance cost control with service excellence
Who We’re Looking For
A Proactive Leader with Strong Operational Awareness
You will:
- Lead by example and inspire others to perform at their best
- Bring experience from a courier, logistics or operational environment
- Communicate effectively and build strong working relationships
- Stay calm under pressure and adapt quickly in a fast-paced setting
- Be committed to delivering excellent service every day
Skills & Experience
- Experience in a courier, logistics or service centre environment
- Previous supervisory or leadership experience is advantageous
- Strong organisational, communication and problem-solving skills
- Ability to prioritise workload and manage performance
- Full UK driving licence and willingness to drive operationally when required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join DHL?
- Be part of a global leader in logistics with a strong reputation for service excellence
- Opportunity to step into a leadership role with real impact
- Ongoing training and development, including leadership skills
- Clear career progression opportunities within Operations
- A supportive and inclusive team environment
Interested in Applying?
Whether you’re looking to grow your career within DHL or bring your experience from outside the business, we’d love to hear from you.
Apply now and take the next step in your career with DHL.
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Privacy Notice
DHL International (UK) Ltd acts as a Data Controller and takes data protection seriously. Your personal information will be handled in accordance with our Privacy Policy, provided during the recruitment process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills