Eaton Syalon Ltd
Senior Credit Controller
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Castle Donington
Hybrid Role - 3 days office based & 2 days from home
Eaton Syalon are looking for an experienced Senior Credit Controller to join our client's Finance team based in Castle Donington. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering outstanding cash collection performance while maintaining exceptional customer service.
Working closely with Customer Service, Sales, and Finance teams, you'll take ownership of your own customer portfolio, ensuring payments are collected on time, customer queries are resolved quickly, and the sales ledger is accurately maintained.
Key Responsibilities
- Manage your own portfolio of customer accounts to ensure timely payment of invoices
- Resolve invoice queries and payment disputes efficiently, identifying root causes and implementing long-term solutions
- Provide customers with copy invoices, statements, and proof of delivery where required
- Ensure manual billing requirements are completed accurately and within deadlines
- Proactively contact customers by phone, email, or in person to secure payment and maintain positive relationships
- Recommend escalation of overdue accounts to external debt collection agencies where appropriate
- Maintain an accurate and well-managed sales ledger
- Achieve agreed ledger performance targets
- Reconcile customer accounts and investigate outstanding balances
- Produce and issue monthly customer statements
- Process credit notes within authorized approval limits
- Match and clear outstanding ledger items including credits and deductions
- Allocate customer payments where required
- Monitor customer payment trends and identify potential credit risks
- Perform credit checks and recommend appropriate credit limits
- Recommend and manage customer credit holds where necessary
- Resolve credit hold issues, escalating where appropriate
- Monitor existing credit limits and recommend amendments based on customer performance
- Handle customer enquiries relating to outstanding balances professionally and efficiently
- Support and mentor junior members of the Credit Control team
- Build strong working relationships across Finance, Customer Service, and Sales
- Take ownership of the end-to-end credit control process for your customer portfolio
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Person Profile:
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- Self-motivated with a proactive approach
- Excellent problem-solving skills
- Strong relationship builder with customers and internal stakeholders
- Able to work independently while contributing to a collaborative team environment
- Committed to delivering high standards and continuous improvement
If you're an experienced Credit Controller looking for your next challenge in a supportive business that values ownership, teamwork, and customer service, we'd love to hear from you.
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