Contact Web Ltd
Senior Credit Controller
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Senior Credit Controller
Looking for your next step in Credit Control?
Are you an experienced Credit Controller with strong client relationship skills and the confidence to lead a small team? Looking for a role where you can genuinely make an impact while working with a supportive and growing business?
This could be the perfect opportunity for you.
About Us
At Contact Web, we pride ourselves on delivering outstanding outsourced business services to a wide range of clients. We believe our people are at the heart of our success, creating a positive, collaborative and supportive environment where everyone has the opportunity to thrive.
The Role
We are looking for an experienced Senior Credit Controller to join our growing finance team. This is a varied, client-facing position where you'll not only manage key accounts but also lead and support a small team of 1-2 Credit Controllers.
This is a hands-on leadership role, so alongside managing client relationships and leading the team, you'll be actively involved in the day-to-day Credit Control and Accounts Payable function. You'll lead by example, working closely with your team to ensure workloads are managed effectively and service levels are consistently delivered.
You'll act as the main point of contact for your assigned clients, building strong relationships, delivering excellent service, and ensuring accounts are managed effectively. You'll also play an active role in coaching and developing your team while driving performance against agreed KPIs and supporting continuous improvement across the function.
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Key Responsibilities
- Managing a portfolio of client accounts and maintaining excellent client relationships
- Acting as the lead contact for your assigned clients
- Leading, coaching and supporting a small team of 1-2 Credit Controllers
- Remaining hands-on with the day-to-day Credit Control and Accounts Payable processes
- Driving the reduction of Days Sales Outstanding (DSO) through proactive debt management, effective collection strategies and strong client engagement
- Identifying and implementing improvements to cash collection processes to maximise cash flow and minimise aged debt
- Monitoring team performance and achieving agreed KPIs
- Producing accurate reports and analysing performance using Microsoft Excel, including Pivot Tables
- Resolving account queries professionally and efficiently
- Producing regular client reports and updates
- Attending client meetings and occasional site visits
- Building strong, long-term relationships with clients while delivering an exceptional level of service
- Identifying opportunities to improve processes, efficiencies and service delivery
About You
We're looking for someone who is:
- Experienced in Credit Control with a minimum of 2 years' experience
- Able to combine leadership responsibilities with a hands-on approach to daily operations
- Proven track record of reducing DSO, improving cash collection performance and delivering measurable results
- Strong Microsoft Excel skills, including Pivot Tables, with the ability to analyse data and produce meaningful reports
- Comfortable working with large datasets and using Excel to monitor performance and identify trends
- A natural people person with excellent communication skills
- Confident managing client relationships at all levels
- Experienced in coaching, mentoring or supervising others
- Organised, proactive and able to prioritise a busy workload
- KPI-driven with a strong focus on delivering results
- Commercially minded with the ability to build trust and influence both clients and colleagues
- Professional, personable and customer-focused
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What We Offer
- £30,000 per annum
- Hybrid working following successful completion of training
- Full-time office-based training for the first 2 weeks, followed by 2 days per week in the office
- Monday to Friday, 8:30am – 5:00pm (1-hour lunch)
- Supportive and friendly working environment
- Opportunities for career progression and development
If you're looking to take the next step in your Credit Control career while working in a role that combines leadership, client relationships and operational excellence, we'd love to hear from you.
Benefits
- Employee discount
- Health & wellbeing programme
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