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Senior Credit Controller
Position: Senior Credit Controller
- Contract: Permanent, 40hr/week
- Location: Colchester or Hybrid
About Cera
Cera is the UK’s largest HealthTech company and one of Europe’s fastest-growing businesses. We empower preventative technology and AI to transform care from Britain’s hospitals and bring it into patients’ homes.
We deliver care, nursing, telehealth, and repeat prescription services at patients’ homes via cutting-edge technology. Cera’s AI-driven tools predict:
- Over 80% of preventable hospitalisations
- 83% of falls before they occur
By mobilising our 10,000-strong workforce of carers and nurses, we provide timely, preventative care in the community, facilitating 2 million home healthcare visits per month.
Each visit generates valuable data, contributing to our world’s largest tech-powered home healthcare dataset, revolutionising how society ages.
About the Role
You’ll join a capable and experienced team responsible for debt collection across Local Authority, NHS, and Private Client accounts, requiring diverse skills to navigate differing regional and organisational needs.
Working collaboratively with the Invoicing Team, you’ll ensure:
- Timely resolution of account issues
- Consistent, high-quality service for Finance and Operations
Responsibilities
- Proactively resolve outstanding balances through direct communication via:
- Letters, emails, and telephone calls with:
- Local Authorities
- NHS Integrated Care Boards
- Private clients and their representatives
- Letters, emails, and telephone calls with:
- Process credit notes and amended invoices based on approved requests
- Collaborate with Operations & Invoicing Teams to resolve invoicing disparities
- Maintain comprehensive reconciliations of individual accounts within your portfolio
- Monitor unallocated funds within your portfolio, ensuring timely allocation
- Establish and maintain Direct Debit Mandates for private clients
- Process card payments for private clients
- Provide daily/weekly reporting to Operational Managers & Directors on critical account issues
- Achieve KPIs focused on:
- Maximising cash collection efficiency
- Minimising outstanding old debts & write-offs
- Escalate and promptly resolve operational or accounting issues with your Line Manager
- Support annual audits, compiling evidence requested by external auditors
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Qualifications & Skills
Must Have
- GCSEs (or equivalent) in English & Maths
- A Levels (or equivalent)
- 3+ years’ experience in credit control
- Exceptional communication skills (oral & written)
- Proficient account reconciliation skills
- Intermediate Excel proficiency (Pivot Tables, VLOOKUP)
- Experience with Accountancy software
- Flawless collaboration skills for relationship-building (internal & external)
- High attention to detail and scrupulous work ethic
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Nice to Have
- AAT qualification (or studying towards it)
- Specific credit control experience within social care or health finance
- Familiarity with NetSuite
- Exposure to Time Management & Billing systems
- Basic Google documentation tools knowledge
Why Join Cera?
Culture & Mission
We champion a carer-centred philosophy:
- Build a visionary organisation transforming social care
- Incentivise learning and growth to reshape how our community cares
Technology
- Your workspace will be equipped with innovative software
- Ignite impact via our horizon-defining mission
Support & Innovation
- Gain a proactive operational support system
- Help shape how healthcare & care home tech evolves
Diversity & Inclusion
At Cera, we foster a welcoming work environment where:
- Diversity, inclusion, and well-being are core values
- Everyone infuses individuality to build confidence & cohesion
- Every person has the freedom to express themselves unconditionally
Barriers are removed:
- Women, people from diverse cultural backgrounds, and those with disabilities are actively encouraged to apply
You will contribute to an organisation delivering care that transforms health outcomes while optimising NHS resources.
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