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Senior Credit Controller
Life at The IN Group
Put simply, we’re a group of talent brands that unlock the power of people. We love growing, evolving and challenging the status quo. We work in a truly human way that goes the extra mile and cares about building long-standing relationships.
We’re very proud of our six brands:
Investigo - Award-winning permanent and temporary recruitment with 21 specialisms and sectors, in the UK, US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change… BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams… Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory leadership development Sigma Labs - Hire, train and deploy high-performance technology consultants to help businesses fill the digital skills gap
Your Team:
The Credit Control Team consists of 2 teams, one working direct accounts and the other working specialised accounts such as US, RPO, Definia, Bio Talent and our BV ledger. Within the team there are two team leads, one per collections team. There are a total of 7 including team leads within the team. This also includes a junior credit controller who helps with remittances, general inbox and some RPO reconciliation work.
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What is this role be responsible for?
The Senior Credit Controller will run the collections for complex aged debt accounts all of which have a requirement for a good level of account management alongside some RPO (MSP) accounts where at times reconciliations will be required against self-bill invoices received. The candidate must be able to use their initiative to work towards collection targets set by working with clients and the business to ensure clients are paying to terms alongside dealing with any queries timely resulting in non-collection of debt. The ideal candidate will have a comprehensive knowledge of all things credit control and RPO management. At times support to the team lead around ad hoc duties so potential to grow and broaden your skills and knowledge within the role.
Your key responsibilities will be:
Organise and manage your own ledger to meet set KPI’s Organise the daily workload and tasks ensuring they are executed in line with any SLA’s and business priorities. Delivery against set performance targets and aim to exceed KPI’s set Maintain strong relationships with other finance function teams Engage and build strong working relationships with external and internal stakeholders to resolve client disputes and non-payment challenges Internal/external audit support Support in preparation of business debt reviews sharing feedback on aged debt Complex query resolution RPO reconciliations
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What you need in order to succeed Skills/Experience, Good communication skills Good skills within computer packages and Microsoft tools Initiative - able to get the best out of collections and managing the ledger set. Confident manner Ability to build ongoing relationships Able to adapt to change
Performance Delivers against set performance targets and pro-actively aims to exceed KPI’s Demonstrates strong alignment with the organisations objectives and values Able to hold a customer centric viewpoint Good time management skills and is able to prioritise work to meet deadlines.
Interpersonal skills Proactive, effective and clear communicator (verbally and in writing) Good standard of English is required Can form strong relationships internally and with customers
Behaviours needed Delivery orientated, able to demonstrate delivery of pre-set targets and KPI’s Persuasive, professional communication style able to influence business decisions Analytical and strong attention to detail Pragmatic – able to balance competing pressures and influences Collaborative - Team player Proactive Able to work with staff at senior and junior levels
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