Senior Credit Controller (Client Finance - Birmingham)

The Role

The Senior Credit Controller works with the Credit Control Manager/Assistant Manager (or equivalent) as a subject matter expert and is responsible for managing the recovery of monies from Occupiers on behalf of Client(s).

Responsibilities

Ensure demands are raised with purchase order numbers if appropriate, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients’ debt recovery policies; Supporting the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE; Working with surveyors, clients and other team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures; Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance; and Assisting in continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation. Act as a mentor and role model to Credit Controllers in their day to day activities. Provide coaching and support to members of the credit control team to ensure appropriate levels of performance and technical skills are maintained. Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met; Design and implement the departmental control framework and delegation policy relevant to their areas; Work with internal audit and compliance to ensure that all compliance and control requirements are met; and Participate in and monitor the effectiveness of controls of activities. Work with the management team, the Credit Control Manager/Assistant Manager and other members of Client Finance to improve the efficiency, effectiveness and control of credit control operations; Liaise with team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of non-recovery are reported and mitigated; Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers; Ensure arrears are collected on behalf of clients in accordance with clients’ debt recovery policies for the methods and timescales to be employed in escalating recoveries; Co-ordinate provision of ad hoc and monthly credit control reports and aged debtor analyses; Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required; Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate; Identify and clear unallocated cash; Assisting the management team with maintaining appropriate and accurate measures of collection performance; and Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible;