118 118 Money
Senior Credit Risk Analyst
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About Us
At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.
Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.
With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you’re inspired by what you’ve read and want to make a real difference in people's lives, keep reading - your next opportunity to contribute to our mission could be just a few clicks away!
What you’ll do
As Senior Credit Risk Analyst - Cards, you will collaborate with a team of industry-leading experts to shape key aspects of the credit lifecycle for our unsecured credit cards portfolio. You will analyse data, create insightful reports and contribute to customer acquisition and management strategies.
A key Commercial team member, you will support with driving insight and change across the function. You will be part of a small but growing team that drive the business to meet its growth objectives and improving customer outcomes. You will need to be able to build reports, pull out important information and use that to inform strategy.
Key responsibilities and objectives
- Analyse delinquency, roll rates and loss emergence by risk grade, scorecard, vintage and product segment; identify deterioration trends early and quantify their P&L impact.
- Design and implement credit policy development — analysing the impact of proposed rule changes on approval rates, risk mix and expected loss before they go live.
- Track the commercial performance view of the cards portfolio — tracking revenue, net interest margin, delinquency and profitability by segment product, and vintage.
- Design and maintain credit risk MI across the full cards lifecycle — acquisition, activation, utilisation, arrears and charge-off — ensuring senior stakeholders always have a reliable, current view of portfolio health.
- Identify and size growth opportunities across the customer lifecycle — acquisition mix, credit limit increase strategies, balance transfer campaigns and customer engagement initiatives.
- Lead portfolio strategy reviews, assessing the impact of credit policy, pricing and product changes on both commercial outcomes and customer outcomes.
- Collaborate with our Partnerships team to support and develop bespoke partnership strategies.
- Stay up-to-date on industry trends and best practices related to commercial data analysis.
- Identify opportunities to introduce innovative data analysis techniques or tools to enhance team performance.
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What you need
- 3-4 years of experience working in consumer lending in either a portfolio management or credit function. Analytics experience in other industries will be considered if strong analytical capability and business acumen can be demonstrated.
- Deep proficiency in SQL for large-scale data extraction and manipulation; experience with cloud data warehouses (Snowflake or similar) is a strong advantage.
- Proficiency using Excel and other Microsoft software.
- The ability to construct a coherent analytical narrative from complex, multi-dimensional data and present it clearly to a non-technical audience.
- An understanding of how to use AI in combination with the above skill set to deliver timely and accurate results that the business can rely on.
- Comfort operating in a fast-moving environment where priorities shift and self-direction is expected.
- An aptitude for getting to the bottom of a particular problem, breaking it apart and understanding it, before designing and implementing a solution.
- A proactive and collaborative approach and the ability to operate independently.
- Familiarity with FCA regulatory requirements, Consumer Duty, or IFRS 9 is a meaningful advantage.
What's in it for you?
- A competitive salary
- Flexible, hybrid working opportunities.
- Company bonus scheme - if the business does well, you should get rewarded for your hard work.
- 25 days annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five.
- Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary.
- Eye test – you can claim a freebie each year, or if your needs change.
- Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing.
- A strong ethos of equality, diversity, and inclusion.
- Wide business exposure, in terms of business disciplines, projects and stakeholders.
- Direct contribution to business transformation and growth.
- Huge learning and career progression opportunities.
- Being valued as an individual from our team.
- Full training, support and mentoring to develop a successful career in financial services.
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As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you need any adjustments made to help you with the interview process, just let us know by emailing claire.hinson@118118money.com and we’ll do our best to accommodate them.
Following your application, we will want to learn more about you, your motivations, experiences and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.
If you think you’d be great for the role, but don’t necessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!
Equal Opportunity Employer
At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.
How we handle your data
118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.
Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.
118 118 Money does not use automated decisioning or profiling when selecting candidates.
For your rights under GDPR please see our Privacy Policy.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.
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