Microsoft
Senior Critical Environment Technician (Shift Lead)
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Senior Critical Environment Technician (Shift Lead)
Senior Critical Environment Technician (CET) – Cloud Operations & Innovation Team
Overview
As a Senior Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters up and running. Your role involves:
- Coordinating with suppliers/vendors and managing operational, risk, and safety situations
- Mentoring Critical Environment Technicians
- Gaining a hands-on understanding of critical environment equipment
- Performing scheduled and unscheduled maintenance
- Responding to onsite incidents while collaborating with facilities professionals
- Monitoring equipment performance using telemetry and operational platforms
About the Team
Microsoft’s Cloud Operations & Innovation (CO+I) team drives the backend infrastructure powering core services such as:
- Bing
- Office 365
- Xbox
- OneDrive
- Microsoft Azure
CO+I prioritises employee growth, offering:
- Career Rotation Programs
- Diversity & Inclusion training
- Professional certification opportunities
Microsoft’s global infrastructure spans:
- Over 200 datacenters across 32 countries
- Millions of servers supporting 1+ billion customers and 20 million businesses worldwide
With sustainability at its core, Microsoft continues to refine datacenter operations to meet evolving demands while upholding world-class cloud standards.
Microsoft’s mission empowers individuals and organisations through innovation, collaboration, and values-driven culture.
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Responsibilities
Core Responsibilities
- Specialise as an operations expert in a major CE discipline (e.g., electrical, mechanical, controls, generators) and execute advanced tasks independently
- Inspect and supervise all critical facility equipment ( e.g., controls, HVAC, mechanical systems) for unsafe or abnormal conditions, escalating issues as needed
- Utilise a computerized maintenance management system (CMMS) to track work orders and equipment assets
- Lead incident response teams for high-priority operational disruptions, collaborating with internal stakeholders to implement corrective repairs
- Enhance or develop emergency response procedures ( Emergency Operating Procedures – EOPs, Methods of Procedure – MOPs, Standard Operating Procedures – SOPs)
- Perform all maintenance types ( planned, predictive, corrective) while ensuring compliance with established SOPs
- Deep understanding of equipment function and troubleshooting capability within designated disciplines
- Provide technical guidance to junior colleagues on system diagnostics and resolution
- Adhere to strict safety, security, and compliance protocols ( job hazard assessments, environmental health & safety – EH&S, toolbox talks)
- Uphold Microsoft’s culture and core values
Qualifications
Required
- High School Diploma, GED, or equivalent, plus extensive experience in:
- Mission-critical infrastructure environments ( data centers, hospitals, industrial refineries, pharmaceutical manufacturing)
- Self-certified expertise in specialised field ( electrical, mechanical, controls) or related industry
- Valid driver’s license for country-specific travel and site visits
- Ability to perform onsite incident response during off-hours
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Additional Security & Background Requirements
- Must meet Microsoft and jurisdiction-specific security screening standards, including:
- Microsoft Cloud Background Check ( required upon hire + every two years)
- Physical/mental capability to perform mechanical/electrical repairs in confined spaces
Preferred (Not Mandatory)
- Advanced degrees or trade certifications with relevance to mission-critical infrastructure support
Note: Benefits and compensation may vary by country and role eligibility.
Compensation & Benefits
Salary (UK)
- Typical base pay range: £41,400–£57,900 per annum
- Additional benefits ( included in role specification)
View full pay & benefits details for the UK here.
Open for 5+ days. Rolling applications accepted.
(Microsoft emphasises equal opportunity and diversity in all hiring processes.Accommodations available for those with disabilities or religious needs.)*)**
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