Pinsent Masons
Senior CRM Executive - Fixed term contract
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Senior CRM Executive
Fixed-term contract until October 2027
Locations: Manchester or Glasgow preferred, alternatively Birmingham, Leeds, or Edinburgh, with hybrid flexibility (2 days from home, 3 days in-office).
About the Role
At Pinsent Masons, we pride ourselves on bringing together the best talent to deliver exceptional results. We foster an environment of curiosity, collaboration, and continuous growth, where diverse perspectives drive success. As a Senior CRM Executive, you’ll align yourself with an award-winning, commercially minded team, influencing CRM strategy, refining processes, and driving business growth.
This role serves as a hybrid position, with primary preference for Manchester or Glasgow, based in a non-London office. You’ll act as the CRM subject matter expert, ensuring accurate, high-quality data and tools are leveraged to deliver tangible commercial value across the firm.
Responsibilities
- Own and optimise day-to-day CRM data management, ensuring accuracy, reliability, and high standards
- Act as a trusted advisor to stakeholders, demonstrating how CRM solutions address business challenges
- Deliver targeted training programmes and provide ongoing user support across the organisation
- Collaborate with teams such as Digital Marketing to streamline processes and enhance data quality
- Support system enhancements, including integrations, automation, and software upgrades
- Contribute to the development of the firm’s CRM strategy, in alignment with broader business objectives
- Ensure full compliance with GDPR and PECR, safeguarding sensitive client data
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Requirements
Essential
- Proven knowledge of a CRM system and its role in driving business development
- Understanding of technical aspects of CRM, including data integration across multiple sources
- Project management experience in managing and delivering small-scale projects independently
- Ability to identify process improvements and propose innovative solutions proactively
- Strong collaborative skills to influence and work effectively at all organisational levels
- Experience in training development and production, including user support
Desirable
- Technical and hands-on experience with InterAction and/or InterAction+, including administrative setup
- A working knowledge of GDPR and PECR, specifically relating to marketing consent and data handling
- Previous experience within a professional services firm, with an understanding of business development (including sales processes)
- Experience using AI tools to enhance CRM system efficiency and improve data quality
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What Happens Next?
Once your application is reviewed, our Recruitment team will notify you by email.
We typically conduct two interview stages for each role, offering opportunities to meet two members of the hiring team. Typically:
- Stage one: virtual interview
- Stage two: in-person interview, held at the preferred office (though flexibility is prioritised)
At Pinsent Masons, we celebrate our differences and encourage a workplace where diversity of thought drives forward continual innovation. By embracing varying perspectives, we deliver outstanding results today—and create the best possible future for our clients.
As an organisation, we stand committed to equity and inclusion:
- Top Stonewall employer
- Valuable 500 member (supporting LGBTQ+ rights)
- Signatory of the Race at Work Charter
- Proud partner of Neurodiversity in Law
At every interview, it’s our priority that candidates feel comfortable and empowered to showcase their abilities.
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