Vodafone
Senior Customer Account Manager - Business to Telco - Vantage Towers
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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
---#VOIS #BeUnrivalled #CreateTheFuture
About this Role
Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will:
- Lead and own a significant part of our business within a customer or OpCo.
- Own all engagements in that area, end-to-end from sales through to delivery, including the P&L (profit and loss).
- Be accountable for delivering growth, revenue, and associated profit targets.
- Involve owning C-Suite relationships for that portfolio.
- Engage with various stakeholders at the executive (E) and leader (F) band levels.
- Spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
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The Portfolio Lead will:
- Be responsible for bringing together teams from the service towers to create a cohesive unit delivering value for the customer.
- Drive growth of the business over the next 12-24 months.
What you’ll do
Client Relationship Management
- Understand the client’s business, priorities, and leadership agenda.
- Proactively build long-standing, trust-based relationships with clients.
- Co-create with customers to shape deals and solutions, solving customer problems and winning work over competitors.
Account Management
- Manage a P&L view at the contract level across VOIS throughout the deal lifecycle for their designated area.
- Support the CAL in setting and achieving the overall account agenda and priorities.
- Implement the strategic roadmap and priorities set by the CAL, using this to grow their book of business in their area.
- Coordinate various service line leads within their portfolio of work.
Sales Leadership and Excellence
- Drive sales, revenue, and customer growth alongside sales effectiveness to originate new deals and expand existing engagements.
- Help generate deals or respond to competitive RFPs based on defined commercial pathways.
- Develop innovative deal constructs and solutions to grow the business.
- Shape the strategic narrative and ensure differentiated win strategies are delivered to the client, aligned with expectations, needs, and market trends.
Who you are
- Demonstrated sustained client relations management experience at a C-suite level or with key decision-makers in the industry, focusing on building trusted client relationships.
- Managed a portfolio of work across multiple customers previously.
- Shown the capability to grow and expand existing engagements within client environments.
- Demonstrated ability to bring together disparate teams to drive client success.
- Leadership skills with the ability to manage and inspire cross-functional teams.
- Consulting experience is beneficial but not essential.
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Not a perfect fit?
If you are excited about this role but your experience doesn’t align entirely with every aspect of the job description, VOIS encourages you to apply. You may be the right person for this or another opportunity. Their recruitment team will guide you accordingly.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects customers and communities it serves.
No form of discrimination is tolerated. This includes, but is not limited to:
- discrimination based on race
- colour
- age
- veteran status
- gender identity
- gender expression
- sexual orientation
- pregnancy
- maternity or parental status
- ethnicity
- disability
- religion or belief
- political affiliation
- trade union membership
- nationality
- citizenship
- indigenous status
- medical condition
- HIV status
- neurodiversity
- social origin
- cultural background
- marital or civil partnership status
- socio-economic background
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