Vodafone
Senior Customer Account Manager - IoT
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Senior Customer Account Manager - IoT
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry, and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We operate in 28 countries from 10 VOIS locations – Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, and Ireland – while managing remote teams in the Czech Republic, Italy, Greece, and Portugal.
About this Role
Reporting into Customer Account Lead, the Senior Customer Account Portfolio Manager will lead a significant portion of our business within a designated customer organisation and be responsible for:
- Growing our existing footprint externally across adjacent industries
- Identifying and onboarding new customers
- Leading and owning business relationships post-acquisition
The role holder will own customer engagements end-to-end—from opportunity identification and sales through to onboarding and delivery—while managing commercial performance and accounting for P&L (Profit & Loss). The person must deliver new business growth, revenue, and profitability targets across new and existing customer accounts.
The individual will cultivate trusted C-suite relationships outside of the Vodafone ecosystem, aligning with customer priorities and driving market expansion and portfolio growth. In collaboration with service line leads and the Customer Account Lead (CAL), the role ensures integrated delivery teams and effective governance to create long-term value and sustained growth (12–24 month horizon). Supported by the sales team, the role spearheads market entry and account growth through deep knowledge of customer priorities and growth agendas.
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What you’ll do
Business Development & Market Expansion
- Proactively identify, qualify, and pursue new customer opportunities within assigned markets and industries
- Build and manage a robust new business pipeline from initial engagement through contract signature
- Lead customer engagement through:
- Early shaping conversations
- Solutions design
- Commercial negotiation
- Own customer onboarding from contract signature to early-life support, ensuring a smooth transition to business as usual (BAU)
Customer Relationship Management
- Develop a deep understanding of customer business objectives, priorities, and leadership agenda to shape tailored solutions
- Partner with customers to co-create solutions addressing their challenges and growth ambitions—in a way that position VOIS competitively against competitors
- Establish and develop trusted C-suite and senior stakeholder relationships from first engagement, building credibility as a strategic partner
- Build long-standing, strategic relationships supporting:
- Retention
- Expansion post-onboarding
Account Management
- Manage a contract-level P&L across VOIS throughout the full deal lifecycle, ensuring:
- Revenue performance
- Margin & growth accountability
- Support the Customer Account Lead (CAL) in:
- Defining overall account direction
- Shaping governance
- Delivering strategic priorities
- Translate account strategy into clear roadmaps for:
- Footprint expansion
- Growth in book of business
- Assemble and lead cross-functional Service Tower teams to deliver measurable value for customers
Sales Leadership & Excellence
- Drive new sales and revenue, focusing on:
- Origination
- Onboarding new customers
- Customer growth
- Sales effectiveness
- Originate deals or competitive RFP responses based on commercial pathways, leveraging:
- Innovative deal structures
- Solutions to grow the business
- Define and execute clear win strategies aligned to:
- Customer expectations
- Market trends
- Growth opportunities
Who you are
- Proven experience in business development and customer acquisition, with a record of closing new business and growing accounts post-sale
- Sustained client relations management experience, particularly with C-suite leadership or key decision-makers
- Ability to manage commercial performance and hold P&L accountability
- Experience managing a portfolio of work across multiple customers
- Capability to mobilise cross-functional teams to support customer success
- Strong leadership skills to manage and inspire cross-functional teams
- Ideal: Consulting or complex B2B services experience (not mandatory)
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Note for recruitment: Prior experience within utilities, energy, or retail finance sectors is advantageous, though not required.
Not a perfect fit?
If you are passionate about this role but don’t align with every requirement, apply anyway. Vodafone encourages applications from candidates whose skills still fit some aspects of the role, as the recruitment team may explore other opportunities where you could thrive.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates diversity in building a workforce reflective of our customers and communities. No discrimination is tolerated, including but not limited to:
- Race, colour, age, veteran status, gender identity, gender expression
- Sexual orientation, pregnancy, maternity or parental status
- Ethnicity, disability, religion or belief, political affiliation
- Trade union membership, nationality, citizenship, indigenous status
- Medical conditions, HIV status, neurodiversity, social origin
- Cultural background, marital or civil partnership status
- Socio-economic background
Join Us
At Vodafone, we create a connected, inclusive, and sustainable world. As a global community, we combine human spirit with technology to enable growth across the globe.
Our values drive us:
- To challenge and innovate, connecting people, businesses, and communities
- To delight customers and earn loyalty
- To learn quickly, act decisively, and succeed together
With us, you can:
- Be yourself and belong
- Share inspiration and embrace new opportunities
- Thrive and make a real difference
⚠️ Caution: Only apply through the official Vodafone Careers website to prevent job scams and fraud.
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