Harnham
Senior Customer Analyst
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Senior Subscriber Growth Analyst
London - hybrid 4x in office a week
Up to £70,000
This is an excellent opportunity to join a leading global consumer subscription business at a pivotal stage of growth. Working within a high-profile analytics function, you will help shape subscriber strategy across the EMEA region, delivering insights that directly influence commercial decision-making, customer growth, and retention.
The Company
They are a globally recognised entertainment and consumer subscription organisation with millions of customers across international markets. With continued investment in data, analytics, and AI-driven decision-making, analytics plays a central role in driving business performance.
The organisation has built a collaborative analytics environment where teams partner closely with commercial, marketing, content, and regional stakeholders to solve complex business challenges. This role sits within a specialist Subscriber Growth Analytics team focused on understanding customer behaviour and accelerating growth across EMEA.
The Role
As a Senior Subscriber Growth Analyst, you will use data to understand customer acquisition, retention, engagement, and lifetime value, helping senior leaders make informed commercial decisions.
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Key responsibilities include:
- Delivering subscriber growth and retention analysis across the EMEA region
- Providing commercial recommendations to support acquisition, engagement, and customer lifetime value initiatives
- Building and maintaining dashboards, reports, and visualisations to monitor key business performance metrics
- Presenting insights and recommendations to senior stakeholders across multiple functions
- Designing analytical frameworks and measurement approaches to evaluate business performance
- Partnering with analytics, marketing, content, and regional teams to align priorities and deliver impactful analysis
- Supporting the development of a data-led culture through clear communication of analytical findings
- Identifying opportunities to improve processes, automation, and analytical workflows
Your Skills & Experience
- Strong SQL skills with experience writing and optimising complex queries
- Commercial customer analytics experience covering acquisition, retention, churn, engagement, and lifetime value
- Experience building dashboards and data visualisations using tools such as Tableau, Power BI, Looker, or similar
- Excellent stakeholder management and communication skills, with the ability to present insights clearly to non-technical audiences
- Strong analytical thinking and the ability to translate data into actionable recommendations
- Comfortable working independently and influencing senior business stakeholders
- Understanding of statistical techniques and experimentation methodologies is advantageous
- Experience with Python or R would be beneficial
- Experience within a subscription, membership, or recurring revenue business is highly desirable
- Interest in leveraging AI to enhance analytics workflows and decision-making is welcomed
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What They Offer
- Excellent employee benefits package
- Discounts across a range of products and experiences
- Strong career development opportunities within a growing analytics organisation
- Exposure to senior leadership and high-impact strategic projects across international markets
How to Apply
If you are passionate about customer analytics, subscriber growth, SQL, and using data to influence commercial strategy, apply today to learn more about this Senior Subscriber Growth Analyst opportunity in London.
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