Senior Customer Business Manager

What you'll do

• Own and develop the strategic relationship with Dulux Decorator Centre, delivering sustainable sales and profitable growth.
• Develop and execute a robust Joint Business Plan aligned with both customer and business objectives.
• Manage the commercial performance of the account, delivering against sales, profitability, forecasting, and growth targets.
• Build trusted relationships with senior stakeholders across DDC, including commercial, sales, marketing, operations, and supply chain teams.
• Identify opportunities to grow the AkzoNobel portfolio through customer insight, innovation, and category development.
• Lead promotional planning and evaluation, ensuring activity delivers strong commercial returns.
• Work cross-functionally with Sales, Marketing, Supply Chain, Finance, Category, and Shopper Marketing teams to deliver outstanding customer outcomes.
• Champion operational excellence by identifying opportunities to improve processes, forecasting accuracy, and overall business performance.
• Support the delivery of sustainability initiatives and customer-focused innovation programmes.
• Analyse market trends, customer performance, and commercial data to identify opportunities for continued growth.

What you bring

• Proven experience managing large, complex customer accounts within an FMCG, retail, manufacturing, or commercial environment.
• Strong commercial acumen with experience managing significant customer portfolios and delivering profitable growth.
• A successful track record of developing long-term customer partnerships and delivering against commercial objectives.
• Excellent negotiation, influencing, and stakeholder management skills.
• Experience developing and delivering Joint Business Plans and commercial strategies.
• Strong analytical skills with the ability to translate data into commercial insight and action.
• Experience leading cross-functional projects and collaborating across multiple business functions.
• Excellent planning, organisational, and communication skills.
• Degree educated or equivalent commercial experience.

Who you are

• A commercially driven relationship builder who enjoys developing long-term strategic partnerships.
• Confident influencing and presenting to senior stakeholders, both internally and externally.
• Results-focused, with the ability to balance strategic thinking and operational delivery.
• Highly organised, resilient, and comfortable managing multiple priorities.
• Collaborative and proactive, always looking for opportunities to improve performance and create value.
• Passionate about delivering exceptional customer experiences and sustainable business growth.

Ready to lead one of AkzoNobel's most important customer partnerships? Apply now and play a key role in driving growth, innovation, and commercial success across the Dulux Decorator Centre business.

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At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 54900