Jobgether
Senior Customer Engineer
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Senior Customer Engineer
Senior Customer Engineer (UK-Based)
Our partner is recruiting for a Senior Customer Engineer based in the United Kingdom.
In this role, you will serve as a strategic technical partner for enterprise customers, enabling them to maximize value from a modern AI-driven development platform. You’ll bridge the gap between engineering, product, and customer success, empowering organizations to integrate advanced frontend technologies into their workflows. This high-impact, customer-facing role demands hands-on technical onboarding, workshop delivery, and large-scale deployment support across diverse enterprise environments.
Key responsibilities include:
- Advising customers on translating business needs into scalable technical solutions.
- Leading end-to-end technical onboarding and implementation.
- Designing and delivering technical workshops, training, and executive briefings for mixed audiences.
- Ownership of troubleshooting and escalations, collaborating with internal teams.
- Driving product roadmap influence through feedback and customer insights.
- Developing scalable enablement materials (e.g., documentation, playbooks).
Key Accountabilities
- Lead technical onboarding and platform integration success for enterprise clients.
- Drive long-term customer value through ongoing support, expansion, and optimization.
- Act as senior advisor, identifying technical use cases and scaling best practices.
- Deliver workshops, training, and enablement programs for technical and non-technical stakeholders.
- Tackle advanced troubleshooting & escalations, resolving complex issues cross-functionally.
- Collaborate with Product & Engineering to shape roadmap decisions based on real-world feedback.
- Create reusable technical assets (docs, guides, playbooks) for enterprise engagements.
- Ensure seamless delivery in partnership with Sales, Customer Success, and Engineering.
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Requirements
- 6+ years in frontend engineering, solutions engineering, customer engineering, or technical consulting.
- Expertise in HTML, CSS, and JavaScript, plus modern frameworks: React, Vue, Angular, etc.
- Proven track record in enterprise technical implementations/integrations, large-scale onboarding.
- Strong grasp of headless architectures, APIs, GraphQL, CMS integrations, and component-based design systems.
- Experience with AI-driven tools, LLM-based workflows, or modern AI-assisted development.
- Ability to clarify complex technical concepts for executives and non-technical teams.
- Sharpened problem-solving skills for debugging and resolving integration issues.
- Strategic mindset to align customer needs with product/engineering goals.
- Thrives in fast-paced, customer-centric roles with ownership and accountability.
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Perks & Benefits
- Competitive package: base salary + variable pay + equity opportunities.
- Fully remote with EMEA region flexibility.
- Comprehensive health/dental/vision insurance (location-dependent).
- Generous paid leave (vacation, mental health, parental leave).
- Learning & development budget + access to a global co-working reimbursement.
- Strong emphasis on well-being, including wellness and mental health initiatives.
- Work with cutting-edge AI and frontend tech at an enterprise scale.
- High-impact role with direct influence on product direction and customer success.
How Jobgether Operates
Your application will go through our AI-driven matching system to align it with core requirements. Thinly vetted candidates are shared with the hiring team, who handle interviews and next steps.
Jobgether ensures fairness, efficiency, and transparency. Final decisions are human-led, with AI acting as a filter tool—never a replacement.
Why Apply Through Jobgether?
[Data Privacy Notice] By applying, you’re consenting to our use of your data (per GDPR) for evaluation and sharing safe information with the hiring company.
We may use AI tools during recruitment (e.g., reviewing resumes, flagging anomalies) as ancillary support—not judgment replacements. Curious? Reach out for details on processing.
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