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Senior Customer Risk Manager
Senior Customer Risk Manager
As Senior Customer Risk Manager, you'll join the Customer Safety & Wellbeing Team, which looks after customers across the whole holiday journey. The team covers safety, security, welfare, incident response, crisis management and business continuity, working with partners across every source market and destination to strengthen our resilience and safety performance.
This role focuses on the safety and quality of our third party suppliers, from hotels to transport and experience providers. You'll set the direction for how we manage supplier risk, and work closely with commercial teams to make sure safety is properly considered in decisions about who we work with.
You will be responsible for:
- Leading the design and improvement of our risk management framework for suppliers across accommodation, transport and experiences
- Making sure due diligence is carried out when we select, onboard and monitor hotels, partners and service providers
- Setting clear thresholds for when to escalate, step in or end a supplier relationship, so customers aren't exposed to unreasonable risk
- Using data, technology and audit methods to improve how we assess and score supplier risk
- Overseeing supplier performance against contracts, brand standards and our agreed risk appetite
- Improving the safety tools and digital platforms the team uses, and bringing in new technology, remote audits and better data where it helps
- Advising commercial and contracting teams so safety is factored into supplier negotiations and decisions
- Working with Legal to make sure supplier contracts include clear safety, compliance and audit provisions
- Building relationships with suppliers, service providers and industry partners to encourage shared accountability
- Providing guidance on international supplier safety standards and regulatory requirements
- Reporting risk insights and emerging concerns to senior stakeholders and governance forums
- Building and leading a team of safety specialists
- Maintaining a network of external audit providers and specialist consultants to support the team's work
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What you'll bring to the team:
- Extensive experience in international supplier safety, risk management and audit, ideally within travel, airline or hospitality
- A strong background in supplier risk and safety management, including variable and dynamic risk approaches
- Experience influencing senior leaders and managing complex commercial relationships with suppliers
- A track record of driving innovation or digital transformation within safety or compliance
- Experience leading and developing high performing teams
- Strong communication skills, with the ability to present complex information clearly to senior audiences
- Good organisational and planning skills, comfortable managing several programmes at once
- High attention to detail and strong analytical capability
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7% pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
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How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
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