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Senior Customer Service Assistant

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Senior Customer Service Assistant
Senior Customer Service Assistant – King’s Cross Station, London
About the Role
Pay Rate: £14.80 per hour Hours: Full-time (40 hours/week) Shifts: Varied between 5 AM and 8:30 PM, including weekends
Applicants must be 18 years or older due to certain responsibilities within the role.
We are a premier provider of catering and onboard services to the British Railway Industry, operating over 40 service centres nationwide with a workforce of over 1,000 employees in the UK alone. Our commitment is to delivering a First-Class service consistently.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
See breakdownIt searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Responsibilities
- Oversee efficient loading/unloading of catering equipment and stock from trains
- Manage order assembly and maintain precise control over inventory
- Ensure strict compliance with Health & Safety/Food Hygiene Regulations
- Strategically place products to minimise wastage through effective rotation
Why Join as Senior Customer Service Assistant?
At Rail Gourmet, we don’t just offer jobs—we provide dynamic career opportunities with a range of benefits, including:


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- Discounted meals while on shifts
- Employee Discounts
- Friends and Family Discount App
- Award-winning training, apprenticeships and development programs
- Health & Wellbeing Support
Belong at Rail Gourmet? Apply now and embark on the best part of your journey!
Rail Gourmet is proud to be an equal-opportunity employer, seeking to recruit and retain talented individuals from diverse backgrounds, skills, and perspectives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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