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Senior Customer Success Executive – Omnichannel AdTech
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Senior Customer Success Executive – Omnichannel AdTech
London | Hybrid | £38k + £7k bonus
We're partnering with a well-known advertising technology business that's looking to hire a Senior Customer Success Executive to join its growing Customer Success team.
This is an excellent opportunity for someone with experience in digital media, programmatic advertising or campaign management who enjoys building client relationships, driving campaign performance and delivering outstanding customer experiences.
Working alongside Sales, Activation and Product teams, you'll become a trusted advisor to agency clients, taking ownership of campaign delivery from launch through to reporting and optimisation.
The Opportunity
As a Senior Customer Success Executive, you'll be the primary point of contact for clients during live campaigns, ensuring projects run smoothly, objectives are achieved and every client receives a first-class service.
This is a varied role combining client management, campaign delivery, performance analysis and strategic account growth within a collaborative and fast-paced environment.
Key Responsibilities
- Build and develop strong relationships with agency and client stakeholders.
- Act as the primary contact throughout the campaign lifecycle, providing proactive communication and support.
- Own campaign delivery, monitoring performance, identifying risks and ensuring successful outcomes.
- Coordinate campaign setup in line with client briefs and technical specifications.
- Work closely with Sales and Activation teams to deliver best-in-class campaign performance.
- Analyse campaign data and provide meaningful insights, recommendations and post-campaign reporting.
- Collaborate with internal teams to implement optimisations and performance improvements.
- Identify opportunities to improve operational processes and client experience.
- Provide valuable feedback to Product and technical teams to support platform enhancements.
- Maintain knowledge of campaign management platforms, ad serving technologies and digital advertising best practice.
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About You
- Experience within Customer Success, Account Management, Campaign Management or Digital Media.
- A strong understanding of digital advertising and the programmatic ecosystem.
- Excellent analytical skills with the ability to interpret campaign performance data and produce client-ready insights.
- Advanced Excel skills and confidence working with data.
- Outstanding organisational skills with the ability to manage multiple projects simultaneously.
- Strong communication and presentation skills.
- A proactive, solutions-focused mindset with excellent attention to detail.
- Experience using ad-serving platforms, campaign management tools and tracking technologies would be highly advantageous.
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What's On Offer
- Competitive salary plus bonus.
- Hybrid working.
- Comprehensive benefits package.
- Supportive, collaborative culture.
- Exposure to a broad range of digital channels and leading advertising technologies.
- Genuine opportunities for career progression and professional development.
- A role offering both autonomy and close collaboration within a high-performing team.
Interested? If you're passionate about digital advertising, enjoy working closely with clients and want to build your career with a growing media technology business, we'd love to hear from you.
Unfortunately, due to high application volumes, we may not be able to respond to every application individually. If you do not hear from us within 7 working days, please assume your application has not been successful on this occasion.
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