6sense
Senior Customer Success Manager
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Senior Customer Success Manager
Customer Success Manager – 6sense
Our Mission
6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams, and people reach their full potential.
Our People
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values: Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology.
6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.
The Role
Imagine a solution that predicts for your customers with an 85% accuracy rate who will buy, what they’ll buy, and when. As a Customer Success Manager (CSM) at 6sense, you’ll be instrumental in growing our success, delivering predictions to Fortune 500 customers, and helping them achieve their objectives.
Your responsibilities will include owning high-profile customer advisory relationships, driving technical expertise, ensuring rapid deployment to deliver measurable results, and fostering a culture of customer success at 6sense.
The Responsibilities
We’re in the early stages of building our customer success team. This is an avenue for process-oriented individuals with a proven track record of:
- Building stakeholder relationships in technical product environments
- Driving B2B customer growth and long-term value creation
- Thinking critically about operational and developmental success
- Promoting and accelerating the success of 6sense
As a Customer Success Manager (CSM), you will:
- Partner with a technical CSM to manage customer onboarding, product rollout, and training
- Collaborate with global enterprise customers to ensure 6sense adoption into workflows, generate positive ROI, and increase lifetime value
- Lead implementation projects and drive global adoption of 6sense solutions
- Maintain visibility into customer product performance and feedback, communicating insights to CS and internal teams
- Resolve issues promptly with customer and internal partners, minimizing churn risk
- Support executives and anionomers in promoting service adoption and evaluating value and ROI
- Identify opportunities for customer growth, including expanding current use cases and building proposals for new revenue-driving business units
- Build customer advocates who serve as references, speak on behalf of 6sense, and share success stories in events and content
- Develop expertise in the 6sense predictive engines, implementation, and use-case mappings to top business goals
- Advocate for customer’s features and requests internally with the 6sense product teams, helping inform the development roadmap
- Support sales with pre-sales questions, demos, and material collaboration
- Drive continuous improvement in accounts, the CS team, and within 6sense
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The ideal candidate thrives in a dynamic company where they actively campaign for the voice of the customer and drive measurable outcomes.
Your Experience and Skills (Required)
- 1–3 years of Customer Success, Account Management, or Consulting experience, ideally within high-tech or SaaS, where you helped customers fully leverage technology solutions
- Experience working with global enterprise customers, handling high-stakes teams, and programing customer success strategies
- Executive-level experience advising CxOs on best practices for SaaS adoption and maximizing ROI
- Close collaboration across B2B demand gen, marketing operations, sales operations, and analytics teams
- Track record of leading projects from start to finish, utilizing internal resources effectively
- Familiarity with the marketing tech stack, such as Power Automation tools, CRM or B2B media technologies
- Analytical and clear communication skills imperative for customer engagement and advising
- Bachelor’s or equivalent degree required. Master's degree preferred
- Travel-flexibility (~30% customer-site submartness)
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Experience and Skills Desired
- 2+ years of BI/Visualization platforms (Tableau, Domo, MicroStrategy), marketing automation (Marketo, Eloqua, or Pardot, or CRM experience (Salesforce, Dynamics)
- 2+ years of industry expertise in one of the following: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance, or Retail
Compensation and Perks
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Base Salary: £65,508–£98,262 (adjustments based on location and experience). Beyond base pay, compensation includes bonuses, commissions, and stock options (subject to board approval).
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Generous benefits include:
- Comprehensive health insurance coverage, life, and disability benefits
- 401k plan with employer matching
- Multiple paid holidays, self-care days, and paid time off
- Distributed workforce support
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We provide ongoing learning and development initiatives:
- Access to LinkedIn Learning for career growth
- Wellness education sessions, employee resource groups (ERGs), and health-focused benefits
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We are an Equal Opportunity Employer, dedicated to fostering diversity and inclusion. View policies for interventions.
Compute Safety
- Only external website emails from @6sense.com domains are considered official. No request for payment nor initial text communications ever occur.
- Beware impersonators; uncertainties can be addressed at jobs@6sense.com.
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