Jack & Jill
Senior Customer Success Manager at inploi
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Senior Customer Success Manager
Salary
Not Disclosed
Company Description
inploi is a London-based enterprise candidate engagement platform building an agentic hiring system for global brands like GAIL’s Bakery, PureGym, and the NHS.
Job Description
As a Senior CSM at inploi, you will own the end-to-end relationship for a strategic portfolio of enterprise accounts. You’ll navigate complex implementations, coordinate internal specialist teams, and drive commercial outcomes across the full customer lifecycle. Your focus is on account health, retention, and growth for brands redefining their talent acquisition strategies.
Location
London, UK
Why this role is remarkable
- Join a high-growth company moving toward a fully configurable Agentic System for hiring, turning recruiters into Talent Engineers.
- Manage high-profile enterprise accounts including GAIL’s, PureGym, and the NHS, directly influencing how these global brands hire at scale.
- Enjoy high autonomy and impact in a function that is still being built, with a compensation structure tied directly to GRR, NRR, and NPS.
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What You Will Do
- Own the full customer lifecycle from kickoff and implementation to business-as-usual and renewals, serving as the primary commercial and strategic lead.
- Project-manage implementations by coordinating internal designers, solutions engineers, and talent attraction specialists to deliver complex projects on time and to scope.
- Drive commercial growth by identifying expansion opportunities, conducting structured QBRs, and maintaining success plans that tie platform value to measurable customer outcomes.
The ideal candidate
- Demonstrated experience managing strategic or enterprise B2B SaaS accounts with a focus on revenue metrics like GRR and NRR.
- Proven ability to run complex implementation projects, translate customer briefs into internal scopes, and manage senior stakeholders like Heads of Talent Acquisition.
- Background in recruitment marketing, talent acquisition technology, or high-volume hiring sectors like retail and hospitality is highly preferred.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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