Smartly
Senior Customer Success Manager (Central Team)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Customer Success Manager (Central Team)
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. You function as the crucial link between customers, Meta, Pinterest, Snapchat, and TikTok and our product development team. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with large advertisers, and scaling the operations of an ambitious growth company. In this London-based role, you will be part of the EMEA South & Central Customer Success team focusing on Benelux. As a Customer Success Manager at Smartly, you will... Manage and nurture your own customer accounts through day to day communication and online marketing expertise Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work Take full ownership and responsibility of growing and managing your own book of business and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc) Develop and maintain excellent knowledge and skills for Smartly.io tool and paid social advertising in general so that you're constantly able to solve customers' problems Build, manage and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat and TikTok Collaborate with customers, Smartly Customer Success Managers and product development team to maintain the quick feedback loop
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
We're definitely looking for you, if you... Possess 3+ years of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic). Have experience in a customer success or similar customer-facing function Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals Are comfortable in addressing technical challenges and collaborate with technical teams when needed Have a results-driven mentality, with a bias for action and collaboration Are able to explain complex concepts clearly and translate data into actionable insights Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences Are able to work in a hybrid capacity from our Amsterdam office 3 days a week (more if you like) Are able and willing to travel for meetings, conferences and industry events Previous knowledge of Smartly or similar players is a plus #LI-CD1 #LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The processing of your information is described in our Candidate Privacy Notice.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location