Kpler
Senior Customer Success Manager (UK)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Kpler
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
The Role
You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Every day is different for a Kplerian CSM!
Key Responsibilities
- Build and nurture strong, proactive relationships with our strategic clients across Europe.
- Deliver seamless onboarding experiences, ensuring clients are set up for success.
- Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation.
- Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows.
- Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation).
- Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
- Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
- Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Experience
- 3+ years customer success experience in Commodities, Energy, Shipping, Fintech
- Experience working with a portfolio of large clients.
- Outgoing, personable, and client-focused, with the ability to build trust with partners.
- Highly organised, proactive, and able to work independently and collaboratively.
- Ability to articulate technical concepts with both technical and non-technical audiences.
- Experience with CRM tools like Salesforce.
- Empathic, listens and understands the customer’s needs through strong relationship building.
- Genuinely cares about clients and takes ownership of projects.
- Experience with programming languages is not mandatory to this role; however, experience working with APIs, data structures, and other technical concepts is greatly advantageous.
Our Company Culture
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Values
- We make things happen: We act decisively and with purpose, going the extra mile.
- We build together: We foster relationships and develop creative solutions to address market challenges.
- We are here to help: We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive, and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location