VisionTrack
Senior Customer Success Specialist
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Senior Customer Success Specialist
At VisionTrack, we help organisations unlock real-world value from video telematics and connected vehicle technology. We’re now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success.
This is a senior, visible role where you’ll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.
What You’ll Be Doing
- Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence
- Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment
- Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions
- Partnering with senior stakeholders to embed solutions into their operations and ways of working
- Running strategic success planning and QBRs, clearly demonstrating ROI and business value
- Acting as the voice of the customer internally, influencing product, support and operational improvements
- Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy
- Turning happy customers into advocates through case studies, testimonials and references
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What We’re Looking For
- Proven experience in Senior Customer Success / Enterprise CS roles
- Strong background in customer onboarding, training, and adoption at scale
- Confidence influencing senior and executive stakeholders in complex organisations
- A data-driven mindset, with experience linking adoption to measurable ROI and outcomes
- Comfortable leading QBRs, executive reviews and strategic conversations
- Polished communicator and presenter, with excellent facilitation skills
- Experience working cross-functionally with Sales, Product and Support teams
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Why join VisionTrack?
Because here, Customer Success genuinely matters. You won’t just support customers, you’ll shape their success, influence how our solutions evolve, and play a key role in protecting and growing our most important relationships.
If you enjoy strategy, relationships, and seeing customers win, we’d love to hear from you.
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