St. James’s Place
Senior Data Support Engineer (Apache Airflow)
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work, and creating an environment where colleagues feel engaged, empowered, and accountable—where they can show up, speak up, and perform, because we believe in the difference our work makes.
At a glance
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: Permanent
- Seniority: Mid-Senior Level
About the role
As a Senior Support Engineer for our Data Platform, Snowflake and Apache Airflow, you will be a key part of the St. James’s Place (SJP) infrastructure team. You will be responsible for:
- Ensuring the platform is maintained in line with provider recommendations to guarantee a highly resilient service is available to our community.
- Resolving incidents, proactive monitoring, and associated actions to deliver a reliable service.
- Ensuring policies are met and support processes are in place to align with IT controls, such as access controls and recoverability testing.
We’re a cloud-first organization and make extensive use of SaaS, IaaS, PaaS solutions. You’ll keep abreast of key developments and drive improvement through automation, performance tuning, and innovations impacting database-related systems and tools.
What you'll be doing
- Provide expert-level support to customers using SJP Data Platform technologies, including Snowflake and Apache Airflow.
- Support incident resolution and proactive monitoring to maintain high operational resilience.
- Apply SJP IT policies and IT controls for the platform technologies.
- Carry out technical support as needed, including the following:
- Supporting technical consultants to foster a culture of continuous learning and improvement.
- Feeding into governance as required.
- Act as a subject-matter expert for Snowflake and Apache Airflow within the Technology Operations division, providing guidance.
- Collaborate closely with internal and third-party architects that manage and design the architecture for the SJP Data Platform.
- Work with the Technical Consultant, understanding strategic business requirements, business drivers, and business capabilities (current and future state) to determine support needs.
- Identify areas for automation and process improvement, delivering automation that reduces manual effort and boosts efficiency.
- Monitor compliance of data standards and architectures, including security and compliance, ensuring security is integrated into all database architecture solutions.
- Stay up to date with industry trends and advancements in the Data space, particularly Snowflake and Apache Airflow.
- Share knowledge through mentoring and coaching with the team.
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About you
We’re looking for a proactive, detail-driven support engineer who excels in a fast-paced, cloud-first environment, with strong expertise in Snowflake and Apache Airflow. If you’re passionate about delivering resilient, high-quality services, building strong stakeholder relationships, and driving continuous improvement through automation and innovation, this role is for you.
Essential Criteria
- Strong hands-on experience supporting data platforms with expertise in managing Apache Airflow within a Snowflake-based environment.
- Proven ability to manage incidents, perform proactive monitoring, and maintain high levels of platform availability and resilience.
- Advanced troubleshooting skills across data pipelines, integration, and storage, with the ability to diagnose root causes and resolve complex issues.
- Experience working within cloud environments (SaaS, IaaS, PaaS), understanding performance optimization, automation, and platform stability.
- Strong stakeholder engagement skills, including experience supporting engineers, architects, and business users in a fast-paced environment.
- Ability to drive continuous improvement, including automation, process enhancements, and mentoring or supporting junior team members.
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Desirable Criteria
- Knowledge of data platform security, governance, and compliance within regulated environments.
- Understanding of financial services or similarly regulated industries and their data platform requirements.
Special Requirements
- Out-of-hours activity.
- Travel, as required, to other locations or events.
What's in it for you?
We reward your work through:
Performance-Driven Rewards
- Discretionary annual bonus scheme (based on personal and company performance).
- 28 days’ annual leave + bank holidays, with the option to purchase an additional 5 days.
- Online rewards platform offering discounts and benefits.
We also offer benefits tailored to every life stage:
- Competitive parental leave (26 weeks at full pay).
- Optional private medical insurance (taxable benefit).
- 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments
We’re an equal opportunities employer and committed to making our recruitment process accessible and inclusive for all. If you require reasonable adjustments at any stage, please email: careers@sjp.co.uk.
Applicants, particularly those from underrepresented groups, occasionally hesitate to apply if they don’t meet every criteria or have taken an extended career break. If you believe you’d be a good fit and can demonstrate transferable experience, feel free to apply regardless of meeting every box.
What's next
If you’re excited about this role and believe you have the relevant skills and experience, we’d love to hear from you! Please submit an application today and our team will be in touch.
As a business regulated by the FCA, we advise familiarizing yourself with the consumer duty obligations before an interview with SJP.
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