Armstrong Hutton Ltd
Senior Debt Collector
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Company Description
Armstrong Hutton Ltd is a UK-based specialist in commercial debt collection, supporting businesses with the recovery of overdue accounts. The company focuses on resolving debts quickly and professionally, aiming to settle matters without costly court action. Drawing on significant industry experience, Armstrong Hutton uses a range of effective strategies to secure timely payments. The team is dedicated to providing a simple, cost-effective solution that reduces the stress and complexity of debt recovery for clients. Further information about services and approach is available on the company’s website.
Role Description
The Senior Debt Collector is a full-time, home-based role. This role involves:
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- Managing a portfolio of commercial debt cases
- Contacting debtors by phone, email, and written correspondence
- Negotiating and managing payment plans in line with company policies and client requirements
- Investigating and verifying account information
- Documenting all interactions accurately
- Escalating complex or disputed cases when necessary
- Monitoring payment performance
- Preparing reports for clients and internal stakeholders
- Contributing to the refinement of collection strategies and processes
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Qualifications
- Strong debt recovery capabilities, including experience in Debt Collection and Cash Collection
- Excellent Communication skills, both written and verbal, with the ability to negotiate and handle difficult conversations professionally
- Solid Computer Literacy, including proficiency with collection software, CRM systems, and standard office applications
- Foundational understanding of Finance principles relevant to credit control and commercial debt management
- Previous experience in a senior or lead collections role within a commercial environment
- Proven ability to work accurately under pressure, manage multiple cases, and meet performance targets
- Strong attention to detail, ethical conduct, and respect for regulatory and legal requirements
- Relevant qualification in business, finance, or a related field is an advantage
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