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Senior Delivery Manager
Senior Delivery Manager – Tech, Data & AI | IAG Loyalty
Who We Are
We’re IAG Loyalty – one organisation with two ambitious divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but we’re united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail, and financial services.
We’re on an exciting journey of growth and transformation – and technology is central to how we evolve.
The Opportunity ✨
We’re looking for a Senior Delivery Manager to join our Delivery Office within Tech, Data & AI. This is a strategic delivery role that goes beyond traditional project management.
You'll:
- Partner with senior business leaders to shape ideas, define solutions, and lead complex technology and business transformation initiatives, from concept through to execution.
- Help solve high-impact challenges, identify growth opportunities, and ensure initiatives deliver measurable business value.
- Act as a programme lead, transformation partner, or internal consultant, bringing clarity to ambiguity and transforming ideas into impactful outcomes.
If you enjoy influencing strategy as much as delivering it, this is a chance to make a genuine impact across one of the world’s leading loyalty businesses.
What You’ll Be Doing 🚀
You’ll lead a portfolio of complex technical and business transformations, collaborating with stakeholders across:
- Product, Engineering, Commercial, Finance, Marketing, Customer Operations, and the wider IAG Group.
Key Responsibilities
- Lead discovery workshops, shaped business requirements, and define delivery strategies that align with customer needs, business priorities, and technical feasibility.
- Act as a trusted advisor to senior stakeholders, challenging assumptions and influencing decision-making throughout the initiative lifecycle.
- Oversee programme governance, manage risks, dependencies, and investments, and steer cross-functional teams and third-party partners.
- Work across Agile, Hybrid, and Waterfall environments to cut through ambiguity and ensure delivery focus on meaningful business outcomes.
- Identify opportunities for AI and emerging technologies to enhance customer experiences, efficiency, and performance.
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What We Need From You ⚡
We’re looking for someone who combines strategic thinking with executive delivery leadership and thrives on solving complex business challenges through collaboration and innovation.
Essential Experience
- Extensive experience leading high-impact technology and business transformation programmes from concept to delivery.
- Ability to shape initiatives rather than just execute predefined requirements – experience acting as a strategic business partner.
- Strong consulting or advisory skills, with the confident ability to challenge thinking and influence senior leaders.
- Experience leading requirements discovery, delivery design processes, and influencing stakeholders at all levels.
- End-to-end governance expertise, managing multiple workstreams, budgets, risks, and cross-functional teams.
- Experience delivering in Agile, Hybrid, and Waterfall frameworks.
- Analytical and communication skills; translating complex ideas into clear, compelling recommendations.
- Awareness of AI/emerging technologies and their business applications.
- Proficiency with tools like Jira, Confluence, and Microsoft 365.
Nice-to-Have
- Experience in travel, loyalty, or digital product organisations.
- Background working across large, matrixed organisations with diverse teams.
- Certifications in MSP, PRINCE2, SAFe, or Agile frameworks.
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Not a Fit If…
❌ You prefer strict, predefined project plans rather than shaping direction. ❌ You focus merely on delivery rather than strategy, discovery, or business partnering. ❌ You thrive without collaborating with a broad network of stakeholders.
(We encourage applications from candidates who don’t meet all ‘nice-to-haves’—experience is more nuanced than job descriptions suggest.)
The Blend: Work Environment 📍
Location: London office (with The Blend hybrid model) 🏙️
- Typically two days/week in office, with flexibility for remote work (subject to business needs).
Why You’ll Love It 💙
✅ Shape the future of a global leader in loyalty – Influence high-impact strategies, lead digital transformations, and drive innovation in travel. ✅ Work with brilliant minds – Collaborate across the vast IAG Group, from engineering and product to finance and ops. ✅ Stretch as a leader – Cultivate strategic rigor, influence, and cross-functional collaboration in a business doubling down on technology, AI, and data.
What Makes Us Special
You do.
Our people ceawe ambitions, curiosity, and expertise, making IAG Loyalty a place where great work—and great careers—thrive.
Diversity and Inclusion
Our goal? A more rewarding world of travel and experiences—one that succeeds through diverse thinking and inclusive leadership.
We’re committed to:
- Creating a workplace where every perspective is valued.
- Ensuring our recruitment processes are fair, accessible, and inclusive.
We actively welcome applications from all backgrounds.
(Recruitment decisions will be based on qualifications, experience, and potential—not on personal attributes.)
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