Role Purpose

Provide hands-on support and continuous improvement for DMG Events’ marketing and event technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, event management, conference management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns, and event teams successful events.

Key Responsibilities

• Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications
• Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.
• Act as a first point of contact for marketing and event users and platform vendors/developers, ensuring effective collaboration and issue resolution.
• Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing, Event and Technology.
• Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.
• Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.
• Identify recurring problems and recommend preventative solutions or platform improvements.
• Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.
• Support compliance with data quality standards across marketing and event applications.
• Partner with Marketing and Event stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.
• Coach and mentor mid-level and junior support analysts