Serco Plc
Senior Digital Delivery Manager
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Senior Digital Delivery Manager
Location: London, Solihull or Hook Salary: Band 2 / Competitive Salary plus excellent benefits Schedule: Full-time, hybrid working
Ready to impact a better future?
As a Senior Digital Delivery Manager in our Digital Delivery practice, you’ll lead the end-to-end delivery of complex, integrated digital solutions, shaping outcomes that create real impact for our customers and communities. You’ll operate at the heart of delivery—bringing together people, technology, and suppliers to deliver meaningful change.
This is a high-impact role, helping to drive transformation across the business. With a strong focus on delivery and line management, you’ll bring *energy, pace, and clarity—ensuring programmes land successfully while building and leading a high-performing team. We’re especially keen to hear from people who bring fresh perspectives and thrive in complex, fast-moving environments.
What You’ll Do as a Senior Digital Delivery Manager
You’ll be entrusted to:
- Own end-to-end delivery across a portfolio of digital initiatives, ensuring outcomes are achieved across scope, time, cost, and quality.
- Lead and coordinate delivery across a complex matrix structure, working with product, engineering, architecture, and external partners.
- Act as the single point of accountability for integrated delivery across systems, platforms, and suppliers.
- Line manage and develop a team of Digital Delivery Managers, balancing leadership with hands-on delivery (80% delivery, 20% line management).
- Play a key role in transformation activity, supporting strategic change and acting as a trusted partner to senior stakeholders.
Does This Sound Like You?
You’ll be a great fit for this role if you have:
- Significant experience leading complex digital delivery across projects, products, and technical environments.
- Proven ability to operate effectively in a matrix environment, influencing without direct authority.
- Strong line management experience, with a passion for developing and supporting colleagues.
- A delivery-first mindset with lots of energy, drive, and the ability to stay “on it” in high-pressure environments.
- Experience contributing to digital transformation programmes, with exposure to bidding or pre-sales as a bonus.
- Confidence working closely with senior stakeholders, acting as a trusted advisor and right-hand partner.
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🔒 SC clearance (or the ability to achieve it) may be required for this role.
Discover All You Need to Keep Growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders who help you achieve your goals. From mentoring and training to a focus on internal progression, we offer clear development opportunities—and the support and tools to seize them.
What We Offer
Benefits
- Pension: Up to 6% contributory pension scheme
- Bonus: A performance-based bonus scheme (10% on target)
- Company car: A company car or cash alternative
- Private medical insurance
- Holidays: 25 days plus bank holidays (plus option to buy up to five additional leave days)
- Training and development: Over 1,100 internal courses, funding for qualifications and apprenticeships (including Level 3 Team Leader and Level 5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts: Discounts across 1,000+ retailers (food, clothing, days out, entertainment, and travel).
- Charity:
- Paid volunteering day
- Tax-free charitable giving through Payroll Giving Scheme
- Donate pennies from monthly pay to the Serco People Fund Charity
- Employee networks: Support inclusion and connection through spaces for collaboration, learning, and belonging. Represents and empowers diverse groups including:
- LGBTQIA+ employees
- Women
- Parents and carers
- People with disabilities
- Veterans
- Employees from all cultural backgrounds
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A Little About Us
At Serco, everyone plays a vital role in delivering essential public services that make a real difference. As a global team of 50,000 people across:
- Defence
- Transport
- Justice
- Immigration
- Healthcare
- Leisure
- Citizen Services
we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment
We prioritise your skills and potential. As a: ✔ Disability Confident Leader ✔ Top Great British Employer of Veterans ✔ Gold Inclusive Employer Standard holder
we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme
Applicants with disabilities, veterans, or conspiracy convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban the Box
We also support fair access for those with unspent criminal convictions through our “Ban the Box” pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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