LONDON BOROUGH OF HAVERING
Senior Digital Officer
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Senior Digital Officer
Senior Digital Officer
Salary: Grade 7 – £43,680 – £48,003 per annum
Are you someone with an keen interest in improving online customer journeys?
We want someone to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.
Role Overview
This is a multi-faceted role, and we are looking for someone with skills in the following areas:
- Website content writing and management, including an understanding of accessibility
- CRM and digital form UCD (User-Centric Design) and UX (User Experience)
- Customer and service process improvement
- Service design and business analysis
Key Responsibilities
You’ll be working alongside software engineers to:
- Aid in capturing requirements and translating them into end-to-end user journeys
- Be hands-on with content uploading and maintaining
Additionally, you’ll:
- Help customers by monitoring feedback
- Assist with online account or form-related issues
Cultural Fit & Environment
This is a challenging and rewarding environment as you navigate varied requests and customer needs. We’re seeking someone who can:
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- Problem solve
- Challenge norms
- Be willing to learn
If you enjoy working in an online space that improves interactions between residents and council teams, this role is for you!
Benefits
Havering offers:
- A great employee scheme
- Defined career pathways
- Opportunities to learn new skills
- An excellent pension scheme
Application Process
For an informal chat about the role, please email: darren.babidge@havering.gov.uk
Closing date for applications: 09/07/2026 (Note: Interest may be high, so early closure at council’s discretion is possible.)
Successful candidates will be notified. Interview date will be confirmed separately.
View the full job profile here: https://drive.google.com/file/d/1l4rHmWmlquBnAY6iALlGint6faDobZXz/view?usp=sharing
Additional Information
Diversity and Equality
We want everyone to choose Havering. Applications are considered on merit, regardless of:
- Age
- Disability
- Ethnicity
- Faith
- Gender identity
- Sexual orientation
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Safeguarding
The London Borough of Havering has safeguarding responsibilities for children, young people, and vulnerable adults. Successful candidates may undergo a Disclosure and Barring Service (DBS) check.
Please ensure you have the right to work in the UK.
Supporting Statement
Attach a supporting statement (maximum 2 A4 sides) explaining:
- Why you meet the criteria for this role.
- How you align with the requirements.
Anonymised Recruitment
We practice anonymised recruitment. Remove all personal information from uploaded documents.
About Havering
Havering offers:
- Excellent transport links into Central London
- Extensive town centre regeneration
- The highest concentration of green spaces in London
As a hub for start-ups, expanding businesses, and vital industries like construction, logistics, engineering, and manufacturing, Havering is growing as a dynamic place to live, work, and visit.
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