Blinds2Go
Senior Digital Product Manager
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Senior Digital Product Manager
Role Overview
Job Title: Senior Digital Product Manager Department: Tech Reports to: Director of Product Direct Reports: N/A
Hunter Douglas is in the midst of a significant technical transformation, modernizing our global e-commerce technology stack. This is your moment to join and shape the future.
We are looking for a Senior Digital Product Manager who transcends traditional product management. You have honed your craft for 5-7 years, owning outcomes, and operating at a strategic level. This leadership-adjacent role is for someone who aims to lead, shape direction, and grow a team of product managers.
You will be responsible for owning two high-impact product domains:
- UX experience across all Hunter Douglas global e-commerce sites
- Customer Service operations, including CS tools, platform migrations, and enhancements
Your opportunity to step into this role with authentic scope and global visibility is now.
About the Company
At Hunter Douglas, our people are our stars—our team is critical to achieving our dream of becoming the fastest-growing, most loved, and most efficient window coverings company in the world.
We follow the TEAM values:
- T – Transparency: Leading by example and inspiring excellence.
- E – Entrepreneurship: Focusing on what matters with urgency, adapting quickly, and innovately to meet customer needs.
- A – Accountability: Taking ownership and responsibility for actions and decisions.
- M – Meritocracy: Setting challenging but realistic targets while delivering passionately through integrity, hard work, and extra effort.
Role & Responsibilities
What You’ll Own
End-to-end ownership across two product domains:
- UX product vision and roadmap for Hunter Douglas’ global e-commerce sites
- Customer Service (CS) operations including CS tool ownership, platform migrations, and continuous enhancements
- Full product lifecycle: discovery, strategy, prioritisation, experimentation, delivery, and post-launch optimisation
- User experience consistency across global e-commerce platforms
- Balancing global platform standards with regional market nuances
- Focus on performance outcomes: measure success in business impact, not feature output
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Leadership & Team Impact
Responsibilities in leadership:
- Lead and provide day-to-day direction to UX and CS Operations squads, collaborating closely with engineering and design teams
- Mentor and guide other product managers on the team
- Drive clarity in ambiguity, aligning teams around outcomes when the path is unclear
- Represent product perspective in global stakeholder discussions across North America, EMEA, and APAC
- Shape the *product culture, raising expectations and modelling true product leadership
Strategic & Domain Leadership
- Define and evolve a clear UX product vision, elevating it to commercial and business strategy
- Translate strategic objectives into actionable, sequenced initiatives
- Identify high-impact opportunities by leveraging data, customer insights, and stakeholder collaboration
- Take ownership of prioritisation and trade-off decisions
Experimentation and Outcome Ownership
- Define success metrics and expected commercial impact upfront
- Design structured experiments:
- Hypothesis framing
- Test design and implementation
- Measurable criteria for evaluation
- Conduct data-driven analysis and make evidenced-based decisions
- Hold continuous post-launch optimisation, nurturing experimentation culture
Delivery Leadership
- Partner closely with engineering, design, analytics, and commercial teams
- Prioritise the backlog, sequencing initiatives with an outcome-first mindset
- Make informed trade-off decisions under real-world constraints
- Ensure scalable, commercially viable, and operationally sustainable solutions
- Support accurate reporting of product development efforts for governance
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Global Stakeholder Engagement
- Influence and navigate global stakeholders with commercial awareness (North America, EMEA, APAC)
- Balance global consistency with regional requirements
- Drive outcome-focused decision-making to align senior stakeholders
- Resolve conflicting priorities across markets and business units
Person Profile
Qualifications and Skills
Required:
- 5-7 years of product management experience in digital, e-commerce, SaaS, or related fields
- Demonstrated senior ownership of a product area with clear, measurable impact on either commercial or customer outcomes
- Strategic vision, not just feature execution experience
- Strong prioritisation and trade-off skills in dynamic environments
- Proven capability to lead initiatives end-to-end (discovery through delivery and optimisation)
- Ability to influence cross-functional and global stakeholders without exerting direct authority
- Comfort in operating within distributed, multi-region teams
- Strategic thinking, mentorship, and stakeholder leadership instincts
Nice to Have:
- Experience with Shopify or platform migrations
- Background in UX-focused product management (e.g., design systems, conversion enhancement)
- Familiarity with experimentation platforms such as VWO, Optimizely, or similar
- Exposure to customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)
- Experience working across complex multi-market stakeholder environments
- Prior experience in SaaS or subscription-based digital products
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