Mint Velvet
Senior Digital Trading Coordinator
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Senior Digital Trading Coordinator
Department: Digital Trading
Employment Type: Full Time
Location: High Wycombe
Description
Hybrid working, 2-3 days per week in office
Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear, or the great customer service they craved, they started fusing relaxed comfort with glamorous yet wearable fashion trends. Relaxed Glamour was born.
As collaborative creatives, we take untold pride in our work, designing with heart and soul. We want to be a force for good and are committed to becoming a more circular and responsible business, from the fabrics we choose to our considered processes. We are an agile and growing business, and we work hard to create an environment which allows for growth and progression, balanced with the support and flexibility needed to meet the challenge of a high-performance culture.
Our leadership teams and founders sit amongst the teams and encourage a culture of balance and passion. MV is a very special place, and our values are anchored by three main pillars: people, planet, and community.
Our Values:
- With Soul.
- Courage & Resilience.
- Passion & Drive.
- Entrepreneurial Spirit.
- Collaborative.
In this exciting role, you will assist in the trading of our MV.com website to deliver the budgeted growth plans both in the UK and internationally. You’ll use data and analytics to gain actionable insight to deliver the optimum customer journey through the conversion funnel, helping to shape the trading activity of the future online strategy. You will be pivotal to ensuring the MV.com website is optimised to its finest and that the brand is always presented consistently.
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The Role
- Support the development and execution of the Mint Velvet digital strategy, focusing on conversion, UPT and AOV initiatives to drive overall growth
- Analyse and report on weekly trade and monthly performance. Confidently present trade insights to the wider team, including senior management
- Always curious to build a greater understanding of our customer through consistent use of analytics tools (GA4, Content Square). Proactively identify opportunities to reduce friction in the customer journey
- Continuously optimise product findability, navigation, category and product pages to improve the customer experience and drive conversion
- Oversee online merchandising to ensure strong day-to-day trading across categories, optimising site merchandising and the customer journey
- Collaborate with our marketing and merchandising teams to support and execute online campaigns. Able to balance trade and brand priorities. Provide key insights to help shape the marketing calendar
- Support the Senior Digital Trading Manager with managing the AB testing roadmap
- Own warehouse forecasting for orders and units by market, partnering closely with warehouse and logistics teams to ensure accurate staffing levels and adherence to customer SLAs
- Manage the Digital Trading Assistants and work with them to optimise the website and ensure the critical path is met for the delivery of product launches and campaigns
- Manage the launch of promotions and Sale events on MV.com, collaborative working with both internal MV teams and external partners to ensure smooth execution of key trade activities
- Undertake regular competitor analysis and stay up to date on digital trends and best practices - using your findings to highlight and act on any ideas, opportunities or concerns back in the Digital Trading team
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What You'll Have
- You have experience of working within a Digital Trading team and are looking for a new opportunity to broaden your experience
- You’re highly commercial - numerate and data-driven balanced with a keen interest in fashion
- You can communicate effectively with people at all levels, from Directors to peers, communicating your ideas and suggestions clearly, positively and convincingly
- You are confident to admit if you don’t know something and able to seek advice from others
- You are a great communicator, using strong questioning and listening skills to ensure you have shared understanding before leaving any discussion/meeting
- You’re brilliantly organised with the ability to prioritise your workload in order to get the job done to the highest standards
- You focus on solutions not problems, showing an ability to make key decisions within a framework
- You’re a self-starter and excited to learn
- You’re a great colleague and mentor to those you work with, able to influence others when needed
- If you have experience with GA and Content Square that is a bonus, but not essential
You'll Be Rewarded With
- Competitive starting salary and great career prospects in a fast paced and growing business
- 25 days holiday plus bank holidays
- Company-funded private health insurance
- Discretionary bonus scheme
- 50% staff discount
- Interest-free Season ticket loan
- Bespoke induction support and ongoing development to help you thrive in your new role
- Summer hours - 3pm finishes every Friday throughout June, July & August
- A welcoming and inspiring work-environment - social activities, an early finish on pay day and more
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