Worldpay
Senior Director - Enterprise Partnerships Integrations & Servicing
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Senior Director - Enterprise Partnerships Integrations & Servicing
Senior Director - Enterprise Partnerships Integrations & Servicing
Ready to take your career global?
Make your mark at one of the biggest names in payments.
What You’ll Own
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Define and shape the Enterprise Partner experience strategy across:
- Technical integration
- Referral operations
- Residual payment processes
- Platform migrations
Translate strategy into an actionable multi-quarter roadmap.
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Lead and develop a team of 4–7 FTEs, setting goals, coaching, and building capabilities to elevate the Enterprise Partner experience end-to-end.
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Establish and maintain an integrated program plan to strengthen partner integrations:
- Standards
- Success metrics
- SLAs
- Quality gates from onboarding through steady state.
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Drive cross-functional alignment and execution with:
- Product
- Engineering
- Implementation
- Solutions Consulting
- Billing/Finance
- Operations
- Legal
- Partner Management To deliver committed outcomes.
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Own prioritization and sequencing of initiatives using data-driven frameworks (e.g., impact/effort, ROI, risk), making trade-off decisions and communicating rationale to executive stakeholders.
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Oversee complex technical partner integrations into Worldpay platforms and legacy-to-target platform migrations, ensuring:
- Risk mitigation
- Business continuity.
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Build and enforce integration playbooks, reusable templates, and best practices to:
- Reduce time-to-live
- Improve reliability
- Scale across Enterprise Partners and solution types.
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Improve and govern referral intake and processing workflows, partnering with Sales and RevOps to ensure:
- Accurate attribution
- Visibility
- Timely handoffs.
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Enhance residuals calculations and payment processes, partnering with Billing/Finance, to:
- Implement controls
- Exception handling
- Reconciliation to ensure accuracy, timeliness, and transparency for partners.
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Stand up and run program governance, defining:
- OKRs
- KPIs
- Health metrics (e.g., time-to-integrate, defect escape rate, residuals accuracy, NPS/CSAT, migration success rate).
Publish dashboards and business reviews.
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Collaborate with Product Management, influencing partner-facing product requirements and roadmap prioritization while championing features that:
- Reduce integration friction
- Improve partner economics.
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Align with Engineering on delivery plans, capacity, and dependencies ensuring:
- Clear acceptance criteria
- Test strategies
- Production readiness.
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Partner with InfoSec, Compliance, and Risk to meet:
- Regulatory needs (e.g., PCI)
- Data privacy requirements
Across integrations and migrations.
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Standardize migration methodologies (assessment, cutover planning, rollback, communications) and lead execution for:
- Multi-partner programs
- Multi-region initiatives.
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Collaborate with Enterprise Partner leads and Marketing to:
- Support technical improvements under change management
- Stakeholder communications (partner-facing updates, enablement materials, internal readiness for Sales, Support, Operations).
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Recruit, select, and evaluate team members, fostering:
- Inclusive culture
- Performance-oriented environment Grounded in accountability, transparency, and customer obsession.
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What You’ll Bring
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7–10+ years of experience in payments, fintech, or enterprise SaaS, with a focus on:
- Partner integrations
- Operations
- Program management
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Proven leadership experience managing and developing high-performing teams.
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Strong background in:
- Complex technical integrations
- Platform migrations
- Partner-facing programs
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Demonstrated ability to drive cross-functional alignment across:
- Product
- Engineering
- Sales
- Finance
- Operations
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Data-driven mindset with experience in:
- Prioritization
- KPI/OKR ownership
- Delivering measurable business outcomes
About The Team
Our inclusive and global teams collaborate daily to drive mutual success.
At are the best minds in industry, offering numerous opportunities to learn and grow. The combination of people, energy, and connections we foster you can’t find anywhere else.
Come bring your talent, insight, and drive to our dynamic, evolving company. Seize opportunities that transcend borders at the global scale.
What Makes a Globalpayer?
A Globalpayer:
- Thinks like a client
- Acts like an owner
- Wins as part of a cohesive team.
We prioritize curiosity and innovation, finding better ways to deliver impact. We:
- Empower our colleagues to make impactful decisions.
- Foster a culture where passion drives excellence in all undertakings.
Does this align with who you are? If it does, then you embody being a Globalpayer. Apply now to make a difference globally and to turbocharge your career!
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