Spin Master
Senior Director, Information Technology EMEA
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Senior Director, Information Technology EMEA
Senior Director, Information Technology – Regional
Please Note
If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global children’s toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open-mindedness, integrity and innovation is a great part of what has made us an industry leader.
About Spin Master
Spin Master is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands including:
- PAW Patrol®
- Bakugan®
- Kinetic Sand®
- Air Hogs®
- Hatchimals®
- Rubik’s Cube®
- GUND®
We are also the global toy licensee for other popular properties.
The Role
The Senior Director, Information Technology for the region is the senior-most IT leader responsible for:
- Local IT operations and service delivery
- Directly managing the regional IT team and budget
- Ensuring the delivery of services that meet local business needs
- Aligning regional execution with global standards for technology and cybersecurity
- Providing essential regional input into global IT strategy, project portfolio, and vendor agreements
This position reports to:
- VP, IT Business Relationship Management (solid reporting line)
- VP, Integrated Technology Services (dotted-line reporting)
The key challenge is to balance regional agility with global strategy to drive operational excellence.
Key Responsibilities
Operational Delivery & Service Excellence
- Directly oversee regional IT operations, including service delivery and end-user support
- Be accountable for regional IT Service Level Agreements (SLAs)
- Review key operational metrics
- Identify areas for improvement
- Direct the team to resolve critical issues and maintain service excellence
- Partner with enterprise IT infrastructure and cybersecurity teams to implement and enforce corporate standards and policies within the region
- Act as the primary IT partner for business stakeholders within the region to:
- Understand their priorities
- Identify opportunities where technology can create business value
- Translate regional business requirements into actionable IT initiatives
- Collaborate with enterprise IT teams in Toronto so regional priorities shape the enterprise IT roadmap
- Communicate enterprise IT strategy and initiatives to regional leaders and the local IT team
- Drive rapid, local incident resolution, collaborating closely with corporate owners to respect governance
- Drive regional adoption of corporate tools (ServiceNow, Jira) by:
- Secure local buy-in
- Collaborate with corporate teams on tailored implementation plans
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Team Leadership & Development
- Lead, mentor, and develop a regional IT team (IT Managers, System Engineers, Service Delivery Analysts)
- Foster a culture of high performance, collaboration, and accountability
- Manage team performance, set clear objectives (in partnership with enterprise IT leadership)
- Conduct regular performance reviews to ensure alignment with departmental and corporate goals
- Develop and execute strategic workforce plans for the region, including:
- Succession planning
- Talent development
- Building a high-performing and engaged IT team
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Key Skills & Experience
- 10+ years of relevant experience in Information Technology (with at least 5 years in leadership)
- Proven experience in managing technical teams and managing managers
- People management skills, including:
- Hiring
- Developing
- Managing performance of a diverse IT team
- Strong understanding of IT operations:
- Infrastructure management
- Service delivery
- IT support
- Ability to develop and maintain strong relationships with senior business stakeholders while balancing enterprise objectives
- Excellent communication and interpersonal skills:
- Influence and negotiation abilities
- Experience in fiscal planning and budget management
What You Can Expect
Mission: Make Life More Fun
At Spin Master, we: ✅ Challenged boundaries of innovation, creativity, and fun ✅ Provide growth and career opportunities ✅ Offer flexible work hours ✅ Foster innovation, collaboration, and fun ✅ Provide comprehensive benefits ✅ Festively complement rewards with fun perks!
Why Spin Master?
Spin Master is a fast-paced, hands-on organization with: 🔹 Impactful decision-making opportunities 🔹 Proven record of internal transfers and advancement 🔹 An inspiring start-up culture for passionate, results-driven individuals
Our environment is designed for creative kids at heart.
We ensure an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
If you require an accommodation at any stage of the process, please contact the Talent Acquisition team via email:
Note: We appreciate all applications; however, only those selected for an interview will be contacted.
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