Senior Director SPA, Growth and Operations

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Director, Growth & Operations – SPA

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey.

We’re building a more open world. Join us.

Introduction to the Team

Reporting to the Vice President, B2B Analytics & Strategic Partnerships and Affiliates (SPA), this position leads the Growth & Operations (G&O) function within SPA. You will be responsible for building and running the operational backbone of SPA—spanning go-to-market, strategy and programs, revenue analytics, growth and partner marketing, sales enablement, and vendor management—that enables the broader organization to accelerate growth and scale efficiently.

You will work cross-functionally with teams including Commercial, Finance, Product & Tech, Marketing and Brands to translate strategy into execution, improve operational efficiency, and deliver the insights and programmes that drive stronger partner outcomes through data-driven decision-making.

In this role, you will:

• Build systems that encourage talent to grow in the organization, develop successors for own position, and share knowledge and best practices across broader business groups.
• Create pipelines of talent from both internal and external pools; place individuals in roles and assignments that support their personal and career development.
• Model and promote a “one team” culture, handling conflict openly and encouraging ownership and collaboration across organizational boundaries.
• Anticipate future state, strategic business needs and develop rationale for investing in projects or initiatives now to meet long-term objectives.
• Lead others to develop alternative approaches, apply analytics to assess viability, and present business cases to executive leadership, negotiating for investment in recommended solutions.
• Define and evolve the G&O strategy in alignment with SPA’s overall goals, ensuring the function’s priorities directly support accelerating the core business, expanding the product portfolio, and driving efficiency and scalability across the organization.
• Own the annual and multi-year planning cycle for SPA, including initiative sizing, business casing, prioritization, and trade-off decisions across teams.
• Lead the go-to-market function that brings SPA’s strategy and new product offerings to market through integrated programmes spanning strategy, product marketing, and cross-functional programme management.
• Leads the growth and partner marketing function, ensuring that large-scale marketing and enablement strategies meet organizational objectives, are cost effective, and deliver exceptional outcomes.
• Act as a vital bridge between leadership and day-to-day operations, optimizing workflows, boosting efficiencies, and constantly striving for operational excellence and scalability.
• Drive complex, multi-workstream initiatives across SPA from design through to execution, ensuring programmes land on time and deliver measurable business impact.
• Develop and maintain operating rhythms, governance frameworks, and delivery processes that lift execution quality and reduce friction across the organisation.
• Oversee SPA’s revenue analytics capability—encompassing commercial strategy, business intelligence, and data science—transforming performance data into actionable insights that inform partner and business decisions.
• Champion a data-first culture; ensure leaders across SPA have the metrics, models, and tools they need to make well-grounded decisions quickly and confidently.
• Steer and influence SPA’s product decisions by developing areas of expertise that best meet market demands; act as an innovator and thought leader around new products, technologies, and partner-facing offerings.
• Lead a centralised vendor management capability, overseeing outsourced affiliate and partner services to drive consistent quality, operational efficiency, and cost effectiveness.
• Proactively identify staffing and resourcing needs with internal stakeholders and plan and assign financial and material resources across the business unit in line with organisational goals.
• Develop policies and procedures to increase resource utilisation efficiency and reduce unnecessary costs within the business unit.
• Coach leaders of leaders on building strong, broad relationships across the business and with relevant industry partners; influence and partner with stakeholders to drive business-wide strategy.
• Communicate department strategy, vision, and mission across stakeholder groups to gain buy-in and drive clarity on roles and individual impact.