Luzern eCommerce Group
Senior eCommerce Acceleration Manager - Hybrid
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Luzern eCommerce: Powering the World’s Most Ambitious Brands
We’ve been redefining online retail since 2003. Today, we partner with global leaders like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinings, Bondi Sands, and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.
Backed by significant investment, we’re shaping the future of retail. With an award-winning team, a cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping pace—we’re defining the next era of eCommerce. Be part of one of the fastest-growing tech sectors, where innovation, collaboration, and your passion will drive ambition.
Join Luzern eCommerce and write the next chapter in retail history! 🚀
About the Role
We are seeking a Senior Account Manager/eCommerce Professional who thrives on results and is deeply committed to customer success.
Key Responsibilities
Client & Relationship Management
- Serve as the primary point of contact for high-value clients, managing and enhancing relationships with key accounts.
- Lead account managers as a senior member of the eCommerce Acceleration Team, guiding them with best practices and execution excellence.
- Develop deep understanding of client strategies, key stakeholders, and opportunities aligned with both internal and client goals.
Project & Performance Oversight
- Oversee day-to-day operations, ensuring ** marketplace and D2C objectives** are achieved.
- Prioritise client needs alongside internal priorities, balancing business goals for optimal impact.
- Monitor sales performance across accounts, proactively identifying risks and opportunities to drive revenue.
- Report on any issues that may impact overall sales performance.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
End-to-End eCommerce Leadership
- Collaborate with the eCommerce Operations & Marketing teams to deliver promotional campaigns and new product launches effectively.
- Own and manage the full eCommerce process for key accounts, including:
- Marketplace & D2C content & pricing
- Order processing
- Inventory management
- Customer service
Strategy & Collaboration
- Provide insightful input to both the leadership team and senior managers to support strategic decision-making.
- Work closely with internal teams to facilitate cross-learning across executives and eCommerce Acceleration Managers.
- Build trusted relationships with key stakeholders and executive sponsors.
Requirements
Must-Have Qualifications & Skills
- Minimum 5 years of senior-level account management experience with proven industry expertise.
- Exceptional leadership and management skills, strong oral and written communication, and polished presentation abilities.
- Bachelor’s degree in Business, Marketing, or Sciences (or equivalent).
- A highly motivated, ambitious individual with a strong drive to succeed and deliver results.
- Capacity to operate at a strategic level while remaining intimately knowledgeable about operational details.
- Keen attention to detail and ability to multi-task, prioritise, and manage multiple client requirements effectively.
- Strong ability to delegate tasks, manage client expectations, and facilitate cross-team collaboration.
- Exceptional communication skills—both personal and professional.
- Strong analytical mindset with proficiency in data evaluation and insightful reporting (essential MS Office skills).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Hands-on experience selling on marketplaces such as Amazon or eBay.
- D2C (Direct-to-Consumer) eCommerce experience.
- Amazon Vendor Management expertise.
- Familiarity with Amazon Marketing Services.
Benefits & Rewards
- Competitive Compensation: Attractive salary package with performance-based incentives.
- Work-Life Balance: Generous annual leave and flexible working arrangements to suit individual needs.
- Growth Opportunities: Access to tailored learning and development programs to upskill and advance your career.
- Culture & Environment: A dynamic, inclusive, and collaborative workplace that values innovation and individuality.
- Wellbeing Support: Full access to an Employee Assistance Programme (EAP) for professional guidance and support.
- Social Connection: Company-sponsored quarterly social events designed to celebrate success, strengthen team bonds, and foster a sense of community.
We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location