Pentland Brands
Senior eCommerce Fraud Executive
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Senior eCommerce Fraud Executive
Head of Fraud & Compliance – Digital Ecosystems
(Critical Role in Fraud Prevention & Compliance for Global D2C Brands)
About the Role
We’re Pentland Brands—a global family business behind iconic sport, outdoor, and lifestyle brands like Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers, and Mitre. This role is critical to safeguarding our digital ecosystems by identifying, preventing, and mitigating fraud risks while ensuring compliance, security, and innovation.
As Head of Fraud & Compliance, you’ll drive strategy, implement robust protections, and foster a culture of security awareness. Your impact spans across multiple brands, shaping fraud detection, regulatory adherence, and operational excellence—protecting both the business and consumers globally.
This is an opportunity to lead a fraud prevention strategy, leveraging analytics, technology, and compliance, with the ability to align with divisions like Digital, IT, and Financial teams.
Core Responsibilities
Fraud & Payment Protection
- Define objectives for new fraud management systems based on current trends, business needs, and compliance requirements.
- Design, manage, and refine fraud detection rules aligned with evolving threats (e.g., identity fraud, payment fraud, chargebacks).
- Ensure the system balances security with user experience (friendly for analysts, seamless for consumers).
- Monitor key performance indicators (KPIs) for fraud detection effectiveness, including operational costs, conversion rates, and security outcomes.
- Implement strict GDPR, PCI, and DSS compliance processes, including audits, documentation, training, and reporting.
- Conduct real-time monitoring to detect and mitigate emerging threats.
- Own chargeback disputes, ensuring they remain within fraud rules and are strategically defended where possible.
- Support payment teams with digital strategy, propositions, and validation against fraud trends.
- Produce weekly/monthly fraud reports (payment activity, high-risk transactions, risk mitigation strategies).
- Align payment reconciliations with finance teams to ensure accuracy and fraud resilience.
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Compliance & Governance
- Ensure adherence to regulatory requirements (e.g., Payment Card Industry Data Security Standard (PCI-DSS)), General Data Protection Regulation (GDPR)), and industry standards.
- Lead a team of analysts to standardise fraud detection policies across customer service, sales, and distribution teams.
Relationship & Stakeholder Management
- Build and maintain strong relationships with third-party vendors, operational teams, IT specialists, and business stakeholders.
- Propose solutions to cross-departmental challenges (e.g., fraud crossover between IT, Finance, and Marketing).
- Communicate clearly with both technical and non-technical audiences, from team-level discussion to executive presentations.
What You’ll Bring
Essential Skills & Experience
- Proven experience in fraud detection frameworks, tools, and technologies (e.g., machine learning models, anomaly detection systems).
- Ability to analyze patterns, anomalies, and data insights to prevent fraud.
- Strong understanding of digital threats, system architecture, and payment flows.
- Hands-on experience with GDPR and PCI-DSS compliance (preferably in a business/corporate sector).
- Risk assessment and preventive measures strategies.
- Critical thinking to tackle complex fraud scenarios and develop proactive solutions.
- Experience in designing and reporting KPIs for fraud and operational metrics.
- Business acumen with a process-driven mindset in governance, control, and digital operations.
Soft Skills
- Strong communicator (collaborating with all levels of the organisation, from leadership to frontline teams).
- Stakeholder management ability: balancing multiple priorities with clear, persuasive advocacy.
- Proactive problem-solving with a collaborative approach to innovation.
Why Join Pentland Brands?
We are pioneering brands that make life better. When you join Pentland Brands, you become part of a global family business with an impact on millions of consumers daily across our trusted brands.
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Whether you’re at our UK HQ, Australian or European offices, you’ll collaborate with colleagues from marketing, finance, IT, and customer service to shape tomorrow’s consumer experience. You’ll find a culture that prioritises ambition, integrity, and energy—where your work is meaningful, visible, and influential.
Your contributions won’t just stay within one team; you’ll help protect and grow businesses with decades-long reputations.
Perks & Benefits
Pentland Brands offers:
✔ Generous salary package ( competitive market rates) & discretionary bonus. ✔ Hybrid working with flexible hours (start and finish times tailored to your productivity). ✔ 30 days’ holiday + extra days for senior roles. ✔ Product discounts (e.g., branded sportswear, lifestyle products). ✔ Orange selection products & sample sales (a privilege for employees). ✔ Family-friendly policies (parenting support, flexible family care). ✔ Enhanced Wellbeing packages ( mental health support, employee assistance programme). ✔ Free access to our on-site gym and fitness classes. ✔ Cycle-to-work scheme and on-site electric vehicle charging (commuter benefits). ✔ 25% discount on select global brands.
Full details are available [on our UK Benefits page].
The Interview Process
We keep interviews clear, supportive, and focused—while ensuring you’re fully confident before joining!
1. Talent Team Intro Call
- 30-minute call over Zoom with our Talent Team.
- Chat about your values, career goals, and fit for the role and company.
2. Experience Interview
- Deeper discussion with the hiring manager.
- Explore your technical skills, leadership experience, and cultural alignment with Pentland’s ways of working.
3. Final Interview & Office Visit
- Final, in-person, three-way meeting at our UK HQ.
- Discuss practical applications, wider team expectations, and get a feel for our environment.
This is your chance to help protect what’s next. Join the team that’s a force in active and lifestyle retail.
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