PHOENIX group - Integrated Healthcare Provider
Senior Employee Relations Advisor
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Job Title: Senior Employee Relations Advisor
Location: Runcorn, UK
Salary: Up to £45,000 (dependent on experience)
Working Hours: Monday–Friday, 09:00–17:15
We are seeking a confident and experienced Employee Relations Specialist to join our HR team, supporting a workforce of over 5,500 colleagues. This role is ideal for someone who enjoys navigating complex employee matters, working at pace, and influencing fair, pragmatic outcomes across a large and varied organisation.
The Role
As a key member of the HR function, you will take ownership of complex employee relations activity, providing clear, balanced advice that aligns with both legal requirements and business priorities. You will play an integral role in maintaining consistency, reducing risk, and strengthening management capability across the organisation.
Key Responsibilities
- Lead on complex and sensitive employee relations cases, offering expert guidance to managers and stakeholders
- Oversee a busy caseload covering disciplinary, grievance, performance, and absence matters
- Support dispute resolution processes including early conciliation and mediation, and assist with tribunal preparation
- Contribute to the continuous review and enhancement of HR policies and processes to ensure they remain effective, compliant, and aligned with organisational objectives
- Develop line manager capability through coaching, advice, and practical support
- Partner with senior HR colleagues and business leaders to shape and improve ER approaches
- Review and enhance policies and processes to ensure they remain effective and compliant
- Provide on-site support and deliver training across UK locations where required
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About You
- Strong background in employee relations within a fast-paced, high-volume environment (retail or distribution experience advantageous)
- Solid understanding of UK employment legislation and its practical application
- Experience supporting HR policy development in a fast-paced environment, with a sound understanding of employment legislation and HR best practice. Proactive and adaptable, you will work effectively with stakeholders to drive continuous improvement and deliver practical, compliant HR solutions
- CIPD Level 5 (or equivalent experience)
- Demonstrated experience handling conciliation processes and preparing for employment tribunals
- Skilled communicator with the ability to influence and build credibility at all levels
- Professional, discreet, and confident managing sensitive situations
- Comfortable using HR systems and Microsoft Office (experience with iTrent beneficial)
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What’s in it for you
- Competitive salary up to £45,000
- 22 days annual leave (plus bank holidays), increasing with service
- Medicash plan to help with everyday healthcare costs
- Financial wellbeing support via flexible pay access tools
- Retail discounts and employee offers
- Employee Assistance Programme for additional support
- Contributory pension scheme
- Hybrid working options following onboarding (typically 4 days on-site, 1 day remote)
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