The Law Society
Senior End User Services Technician
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Senior End User Services Technician
Senior End User Services Technician
About the Role
We are seeking a Senior End User Services Technician to join our Service Desk and End User Services team, providing high-quality IT support across the organisation. In this role, you will:
- Deliver advanced first and second-line support to around 500 users in a Microsoft 365 environment
- Support both on-site and remote colleagues
As a senior member of the team, your responsibilities include:
- Acting as a key escalation point for complex technical issues
- Taking ownership of incidents and service requests to ensure resolutions meet agreed service levels
- Supporting the day-to-day running of the service in collaboration with the End User Services Manager
- Managing workload, monitoring performance, and maintaining high standards of customer service
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Key Focus Areas
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Strong technical expertise across Microsoft 365 technologies:
- Microsoft Teams
- SharePoint Online
- Entra ID
- Microsoft Copilot
- Endpoint management
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Contributing to mentoring team members
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Improving operational processes
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Creating and maintaining documentation for internal teams and end users
Requirements
This is an opportunity to step into a senior role with direct impact on IT service delivery and user experience. By joining this team, you'll:
- Work with a modern technology stack, further advancing your proficiency in Microsoft 365 and endpoint management
- Develop leadership and mentoring skills
- Operate in a collaborative and supportive team environment committed to continuous improvement
- Influence the evolution and growth of IT services within the organisation
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The Organisation
This role is with a progressive membership organisation known for:
- Valuing contemporary thinking and legal expertise
- A reputation for excellence and innovation
- Commitment to promoting equality, diversity, and inclusion
- A culture of trust, clarity, excellence, and respect
The Law Society represents solicitors in England and Wales, providing:
- Support for negotiations with regulators and government entities
- Training, advice, and protection for solicitors
Benefits & Location
- Join a recognized and respected brand in the field of legal practice
- At least four days per week in the office
- Note: If you are an internal applicant, pay policies will apply.
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