EXL
Senior Engagement Manager – Commercial & Speciality Insurance Analytics
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EXL (NASDAQ: EXLS)
EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com.
Role Title
Senior Engagement Manager – Commercial & Speciality Insurance Analytics
BU/Segment
Insurance / Analytics
Location
London, United Kingdom (Flexible hybrid working)
Employment Type
Permanent
Summary of the role
We are seeking a Senior Engagement Manager – Commercial & Specialty Insurance Analytics to lead strategic client engagements across our Commercial & Specialty Insurance portfolio.
This is a senior, client-facing role responsible for managing and growing key accounts, shaping innovative data and analytics solutions, and leading multidisciplinary teams to deliver measurable business outcomes.
You will act as a trusted advisor to clients, working closely with senior stakeholders to understand their strategic priorities, identify opportunities for growth and translate complex business challenges into impactful analytics solutions. Combining commercial acumen, industry expertise and strong leadership, you will drive long-term client partnerships, successful delivery and sustainable account growth.
As part of your duties, you will be responsible for:
- Strategic Account Leadership: Own and grow a portfolio of Commercial & Specialty Insurance clients, developing trusted relationships with senior stakeholders and acting as a strategic advisor to drive long-term partnerships and revenue growth.
- Business Development & Account Growth: Identify opportunities to expand existing accounts through cross-sell, upsell and new solution offerings. Conduct market and account analysis to identify growth opportunities, competitive displacement and emerging industry trends.
- Client Solutioning: Partner with clients to understand their strategic priorities, business challenges and transformation goals. Design and present innovative data, analytics, AI and cloud-based solutions that deliver measurable business value.
- Engagement Delivery: Lead multidisciplinary, global delivery teams to successfully execute analytics and data transformation programmes across key insurance functions including Underwriting, Claims, Pricing, Finance, Actuarial, Sales, Marketing and Operations.
- Executive Stakeholder Management: Build strong relationships with C-suite executives, business leaders, Data & Analytics leaders and technology stakeholders within client organisations. Influence decision-making and position EXL as a trusted strategic partner.
- Analytics & AI Leadership: Work closely with solution architects, data scientists and technical teams to shape scalable analytics, cloud and Generative AI solutions that address client challenges and support digital transformation initiatives.
- Commercial Management: Develop account strategies, manage commercial performance, contribute to proposals and Statements of Work, and support contract negotiations to ensure sustainable account growth and profitability.
- Cross-functional Collaboration: Partner with Sales, Delivery, Product, Marketing and Customer Success teams to ensure a seamless client experience from opportunity identification through to successful delivery and ongoing account expansion.
- Industry Expertise & Thought Leadership: Maintain a deep understanding of insurance market trends, emerging technologies and regulatory developments. Represent EXL at client meetings, industry events and conferences, contributing to thought leadership and strengthening EXL's market presence.
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Skills and Personal attributes we would like to have
- 8-14 years' experience in consulting, professional services or technology services, managing strategic relationships with Tier 1 insurance clients.
- Strong Commercial & Specialty Insurance domain expertise across Personal Lines, Commercial Lines, Specialty, London Market and/or Life Insurance.
- Proven experience managing and growing enterprise client accounts with responsibility for revenue growth and customer satisfaction.
- Demonstrated success in solution selling, consultative engagement and shaping complex data and analytics transformation programmes.
- Strong understanding of insurance data, underwriting, claims, pricing, actuarial and operational processes.
- Experience delivering Data, Analytics, Cloud and AI solutions within the insurance sector.
- Commercially astute with experience supporting proposals, commercial negotiations and account planning.
- Excellent executive stakeholder management and influencing skills, with the ability to engage senior client leaders and C-suite executives.
- Experience leading global and cross-functional delivery teams across onshore and offshore locations.
- Strong communication, presentation and consulting skills, with the ability to simplify complex technical concepts for business audiences.
- Experience developing strategic account plans and identifying opportunities to expand client relationships.
- A collaborative leadership style with excellent coaching, mentoring and team development skills.
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Preferred Skills
- Experience with Generative AI, Agentic AI or AI-enabled business transformation.
- Knowledge of modern cloud platforms such as Azure, AWS or Google Cloud.
- Understanding of data platforms, data governance and modern analytics architectures.
- Experience with enterprise BI and analytics technologies such as Power BI, Tableau, Databricks or Snowflake.
- Experience responding to RFPs, shaping proposals and participating in pre-sales activities.
- Established network within the UK Commercial & Specialty Insurance market.
- Experience representing an organisation at industry conferences, client forums or thought leadership events.
Benefits
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
- At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
- At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the United Kingdom.
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