Fin
Senior Engineering Manager, Fin AI Agent
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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
About Us
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
The Opportunity
Fin is the #1 AI agent for customer service. It resolves over 1M customer conversations every week, and we're just getting started. We're inventing paradigms that didn't exist six months ago and discovering entirely new problem spaces every time we push the technology further.
This role sits within the Service Agent pillar: 12 teams and growing, building every capability that makes Fin work. You'll own 1-2 of the most strategically significant work streams in the pillar. These aren't static teams with stable roadmaps. We re-evaluate priorities at the pillar level constantly, spinning up and down work streams and dynamic teams to solve whatever matters most right now. The teams you lead six months in may look nothing like the ones you start with. You need to be okay with that.
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The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.
What You'll Do
- Own strategically significant work streams end-to-end.
- Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.
- Lead from the front: deeply understanding the product, the problem, and the context.
- Bring together engineers who've never worked as a team, set high expectations, build momentum under aggressive timelines, and drive execution.
- Develop senior engineers into leaders.
- Partner with the Engineering Director on pillar-level strategy.
- Operate in an AI-first engineering culture.
What We're Looking For
- An exceptional people leader AND personally action-oriented.
- Product-minded, not process-minded.
- Operated at real scale with startup energy.
- AI fluency.
- Technically credible.
- Strong communication skills.
- Extreme autonomy.
- Critical thinking about the business.
Why Fin, Why Now?
- Fin is #1, and the race is heating up.
- We've been building for 15 years: deep product, massive customer base, strong revenue.
- We recently raised $250M to go even further even faster.
- Every employee gets Claude Code with unlimited Opus 4.6 tokens and 1M context.
- Big enough to have real resources, customers, and revenue. Small enough that you have genuine agency.
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Benefits
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- Cycle-to-Work Scheme with secure bike storage.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
- Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
- Fin has a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
- Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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