Global-e
Senior Enterprise Customer Success Manager
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Senior Enterprise Customer Success Manager
Enterprise Customer Success Manager – UK
At Global-e (Nasdaq: GLBE)
Global-e is the world’s leading global direct-to-consumer (DTC) e-commerce platform. Powers brands like Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret with localized, seamless scaling across markets.
About the Role
You’ll partner with Global-e, driving the long-term success of our enterprise clients in the UK.
As Enterprise Customer Success Manager, you'll:
- Collaborate with B2B clients, constructing deep relationships with C-level stakeholders
- Leverage data, market trends, and strategic insights to enhance client performance
- Bridge clients with cross-functional teams to ensure Global-e delivers value as expected
- Optimise revenue through up-selling, cross-selling, and expansion opportunities
This is a hybrid role (3 days office + 2 days remote).
Responsibilities
- Serve as the primary point of contact for all enterprise client needs, coordinating with internal teams for rapid execution
- Build trusted advisor relationships with high-value accounts, especially at C-level
- ato-generate revenue by identifying upsell/cross-sell opportunities
- Proactively spot expansion risks or opportunities for assigned accounts
- Produce periodic performance reports and quarterly business reviews (QBRs), analyzing key metrics (KPIs)
- Support decision-making, offering strategic insights, data-backed recommendations, or best practices
- Cultivate strategic client relationships built on responsiveness and long-term success
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Requirements
- 3+ years in Account Management or Customer Success (B2B preferred)
- Prior experience in SaaS, logistics, or software industries strongly advantageous
- Track record of multitasking, delivering client-centric outcomes under tight deadlines
- Proven track record of revenue growth via account expansion or new business upsells
- Expertise in interpretating data and translating insights into actionable solutions
- Light analytic skills (data analysis, trends, reporting) and ability to distill insights for stakeholders
- Near-fluent verbal & written English (key for English-business communication)
- Strong interpersonal skills—experienced in negotiation, presentation, active listening at all levels (including executives)
- BA/BS degree or equivalent (preferred but not mandatory)
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About Simplicity
Our merchants operate globally, so flexibility with working hours is critical—occasional out-of-hours work may be needed. Unfortunately, no visa sponsorship is available for this role.
Why Global-e?
- Innovative fast-growing brand in the global e-commerce space
- Diverse, inclusive culture embracing global talent
- Hybrid work model, balancing in-office collaboration with remote autonomy
Global-e is an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds, experiences, and beliefs.
Join our team of impactful, creative, and driven professionals.
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