SSAFA the Armed Forces charity
Senior ER & Engagement Officer
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About The Role
As Senior People Officer, you'll play a key role in delivering a high-quality People service across SSAFA. You'll provide trusted advice and guidance to managers and employees across the full employee lifecycle, with a particular focus on employee relations, wellbeing, engagement, and inclusion.
Based at SSAFA's Central Office in London, the role offers flexibility to work remotely in line with organisational needs. You must be willing and able to travel to the office at short notice when required.
This role is ideal for someone with solid HR generalist experience who is looking for the next exciting step in their career and wants to broaden their experience across:
- Employee relations and case management
- Influencing and coaching managers
- Wellbeing, engagement, and inclusion initiatives
- Organisational change and people projects
- Policy development and continuous improvement
Unlike many HR roles that focus on a single specialism, this position offers genuine variety and exposure across the People function. You'll have the opportunity to build a well-rounded skillset while making a meaningful contribution to an organisation that supports our Armed Forces community.
About The Team
You'll join a collaborative and supportive People & Organisational Development team that is passionate about delivering an excellent service and continuously improving the employee experience. We value partnership, professionalism, compassion, and inclusion, working together to help colleagues and managers thrive. In this role, you'll work closely with:
- Learning & Organisational Development
- People Systems & Operations
- Leaders and managers
- Project and change teams
- Internal Communications and other corporate functions
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This cross-organisational exposure will give you valuable insight into how different teams work together to support SSAFA's mission.
About You
You thrive on building relationships and working collaboratively with others. You enjoy helping people find practical solutions to challenges and can adapt your approach to work effectively with a wide range of colleagues, and managers, balancing empathy with sound judgement. You’ll be comfortable working in a fast-paced environment where priorities can change.
We're looking for someone who:
- Has experience in a generalist HR role and is looking for the next step in their career.
- Can adapt their communication style to different teams, personalities, and levels of seniority.
- Has some experience supporting employees and managers with employee relations and people-related matters for example; diversity and inclusion/ sickness and wellbeing matters/ issues in probation/ conduct and or grievance issues.
- Enjoys working as part of a team and collaborating to achieve shared outcomes.
- Has strong organisational skills and can manage multiple priorities effectively.
- Is curious and committed to improving the employee experience.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
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Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further Information About The Role
Download the full job description here.
Click here to view the benefits SSAFA has to offer.
If you have any queries or would like to speak to someone about this role, please contact Katerina Zavros, Employee Relations and Engagement Manager on katerina.zavros@ssafa365.org.uk for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How To Apply
Click on 'Start your application' now.
If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk
Closing date: Midnight on Wednesday 22 July 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
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