William Reed Ltd
Senior Event Partnerships Operations Manager
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Senior Event Partnerships Operations Manager
Senior Partner Operations Manager
Department: Event Operations Location: Gatwick
About the Role
As Senior Partner Operations Manager, you will ensure the seamless, high-quality delivery of major partner programmes across global 50 Best events. Your role focuses on partner visibility, contractual fulfilment, and brand integrity, ensuring premium partner activations that strengthen partner satisfaction, enhance the reputation and commercial value of the 50 Best portfolio, and drive operational excellence and continuous improvement in event operations.
This position will significantly contribute to the success of our events, uniting the food and drink industry, creating meaningful connections, and ensuring ongoing growth and thunder for the hospitality sector.
Responsibilities
- Lead end-to-end operational delivery for major or strategic partners, ensuring:
- All contractual rights and KPIs are met to exceptional standards
- Installations, product integration, and brand visibility align with expectations
- Translate complex partner agreements into detailed operational project plans, bridging Commercial and Operations teams.
- Implement efficient processes, tools, and reporting to track progress and deliver consistent sponsor experiences.
- Lead discussions with agencies and suppliers, securing resources while aligning internal teams, suppliers, and partners around delivery expectations.
- Act as the account manager for partners, including contributing to post-event partner reports.
- Oversee partner-related budgets to ensure high-quality delivery without financial risk.
- Execute partner activities at global events, resolving operational challenges with effective decision-making under pressure.
- Lead, manage, and support the development of the Partner Operations Coordinator.
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Requirements
- Proven experience in event operations, logistics, and sponsorship delivery within live events or hospitality environments.
- Ideal: Experience in managing premium brand activations across global events or account management within hospitality.
- Prior people management experience, including mentoring a direct report.
- Exceptional organisational and project management skills, with keen attention to detail and the ability to balance competing deadlines.
- Strong adaptability to fast-changing environments, with proactive problem-solving skills.
- Excellent communication and relationship-building capabilities, including influence over internal teams, external suppliers, and senior partners.
- Collaborative approach focused on continuous improvement.
- Willingness to travel internationally for office- or event-based commitments and flexibility in working hours.
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Benefits & Initiatives
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Annual Leave:
- 6.6 weeks (pro-rata for part-time), equivalent to 25 days + UK bank holidays for full-time roles.
- Earn one additional day per year after 6 years’ service, reaching 7.6 weeks total (30 days + bank holidays).
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Payslips:
- Holiday purchase scheme (buy up to 3 extra days, repaid over 6 months).
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Additional Benefits:
- ‘MeDay’: A paid day off to mark cultural, religious, or personal milestones.
- One paid volunteering day per year for charity or community initiatives.
- Hybrid and agile working opportunities (where applicable).
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Pension & Security:
- Enhanced pension contributions (above statutory minimum).
- Life Assurance Scheme and Group Income Protection.
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Work-Life Balance:
- Enhanced family-friendly leave pay entitlements.
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Wellbeing Initiatives:
- Health care cash plan and Employee Assistance Programme.
- Virtual GP service and access to health and wellbeing tools.
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Inclusion & Support:
- Equity, Diversity & Inclusion initiatives, including employee-led networks.
- Disability Confident Committed employer status.
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Transport Assistance (subject to completing probation):
- Cycle to Work Scheme + Electric Car Scheme.
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