FIRST
Senior Event Production Technician
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Senior Event Technician – Embedded Team Member
About FIRST
FIRST is a leading global brand experience agency, providing end-to-end solutions across Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. With 30 years of expertise, we deliver events through three flexible models:
- Embedded teams (cl Client integration)
- Corporate Campus operations (in-house production hubs)
- Full-Service Agency (external project management)
Annually, we manage over 37,000 events & projects across 110 countries, serving 130+ global brands, including Fortune 500 clients in Financial Services, Technology, Healthcare, Media, and Professional Services. As part of the Encore family of companies—a global leader in event production and technology—we’re consistently recognized for excellence, including:
- 2023 Ad Net Zero Award (sustainability leadership)
- Chief Marketer Agency of the Year (2023)
Learn more: www.firstagency.com
The Role
In this embedded team capacity, the Senior Event Technician will represent FIRST at a well-known technology company, leading mid-to-complex event production with expertise in:
- Audio/Video (A/V)
- Staging & Lighting
- Production Design
Your primary focus: ensuring seamless, scalable technical executions that deliver exceptional experiences for attendees, partners, and staff—while maintaining operational efficiency and reliability.
Key responsibilities include:
- Studio Operations:
- Maintain a clean, operational event production studio daily.
- Ensure tech teams’ readiness for all assigned events.
- Event Production Leadership:
- Coordinate technical requests across teams to align with client expectations.
- Act as technical lead for assigned events, troubleshooting A/V workflows and system failures.
- Serve as SME (Subject Matter Expert) on studio capabilities (LED walls, rigging, lighting, video, audio) for external partners.
- Documentation & Compliance:
- Update and maintain detailed documentation of studio specs and workflows.
- Enforce facility rules for external agencies/production companies.
- Collaboration & Training:
- Train junior technicians and mentor team members.
- Partner with show callers, technical directors, and vendors to execute technical cues flawlessly.
- Innovation & Problem-Solving:
- Identify gaps in technical delivery and propose improvements based on client feedback/industry trends.
- Streamline operations by optimizing systems and processes.
- Cross-Functional Coordination:
- Align with engineering, AV, and creative teams to ensure event success.
- Provide technical support during event execution—hands-on when necessary.
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Requirements
Essential
- 5–7 years of experience in live event production, video switching, and technical direction for corporate/live experiential events.
- Deep technical expertise in:
- Audio/Video systems, including signal flow, processing, and live mixing.
- Lighting control systems (ETC Ion preferred).
- LED walls & mapping software (Ventuz, WATCHOUT).
- Staging and rigging (power distribution, safety compliance).
- Proficient in:
- Operating large-format AV systems (Dante, Clear-Com, Crestron, Shure Wireless Workbench).
- Live video switching (avb Mix-Plus, Queue, etc.).
- Networking fundamentals (TCP/IP, hardware/software protocols).
- Streaming technologies (encoders, codecs like H.264/5).
- Technical troubleshooting (reading schematics, event layouts).
- Soft Skills:
- Exceptional communication—ability to translate technical details for non-experts.
- Customer service mindset—building trust with clients and vendors.
- Prioritisation & time management in fast-paced environments.
- Collaboration—seamless integration with internal/external teams.
- Problem-solving—quick decision-making under pressure.
- Fluency in English (essential for client interactions).
Desired
- Experience with:
- Panasonic PTZ cameras (Ag enda).
- Media ingest servers (Vimeo OTT, Frame.io).
- Design tools (Final Cut ProX, Keynote).
- Cloud platforms (Google G-Suite, Encore’s enterprise systems).
- Portfolio demonstrating hands-on event production expertise (e.g., dioc integration, technical articles, specs).
- Upward mobility—ability to flex into lead/managerial roles as needed.
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Benefits at FIRST
At FIRST, we invest in your growth, well-being, and work-life balance. Enjoy:
- Private Medical Insurance (BUPA coverage from day one).
- 28 Days Annual Leave + Bank Holidays.
- Personal Volunteer Day (paid time for charitable work).
- 20 Days Sick Pay annually.
- Enhanced Parental Leave (maternity/paternity support).
- Wellness Stipend (goal: $1,500/year for fitness/classes).
- Wellness Resources:
- Complimentary Headspace (mental health).
- Rocket Lawyer (legal support for contracts).
- Maven (on-demand healthcare)
- Financial & Long-Term Security:
- Life insurance.
- Employee Assistance Program (EAP) for counseling.
- Cycle to Work Scheme (100% tax-free bike leasing).
- Global Opportunities:
- Projects across 7 countries, HQs in London, New York, Singapore.
- Mobility funding for relocation/assignments.
Diversity & Inclusion
FIRST is committed to equity, diversity, and accessibility. We encourage candidates from all backgrounds and are happy to discuss:
- Reasonable adjustments for disabilities.
- Alternative roles based on individual skills.
FIRST is an equal opportunity employer. All employment decisions are made based on merit, qualifications, and business needs, without regard to:
- Race, color, religion, sex (including pregnancy), age, disAbility, national origin, genetic information, veteran/military status, sexual orientation, gender identity, or any other protected characteristic.
Watch your inbox—we’re excited to hear how you can shape our future.
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